Securing VPS to host joomla part 2

I'm having something very abnormal happening with my server, tried the operation all over 3 times:

I install the same application (joomla 1.5) from fantastico, one works and the other one not.
I terminated and recreated each account each time
on www.reggaecollective install is ok each time
on www.securehotelbooking install is not ok each time and javascript menus don't work

I also have a ticket opened for very peculiar happenings with different urls in opened ticket [#RAJ-568904] and issue could be related

I'm not sure how that is possible... of course I already cleared computer's files/cookies, rebooted, tried on different machines before I called on support

Thanks if you can help
    Posted On: 28 May 2008 08:22 AM

Javascript has to be enabled on a per-account basis, have you done this?
Please let us know if there is anything further we can do.

    Posted On: 28 May 2008 08:32 AM

well... no I didn't... actually never had to... it's the first time I hear that...
I say it's a javascript error because somebody told me so, sorry... I'm actually not sure what the error is, please see attachement
both accounts are setup exactly the same way, only securehotelbooking is giving me problems...Kindly

Attachments  error.JPG (158.83 KB)
Rick D.     
    Posted On: 28 May 2008 09:04 AM

What is the exact file extension that is having problems loading.
Please let us know if there is anything further we can do.

    Posted On: 28 May 2008 09:17 AM

I'm sorry, I don't mean to ask you to check my install... the only info I have now is what you can see in the attached file in my previous post...

I'm clicking on one of the buttons of the top right toolbar, some function work such as unpublish, but others don't... so it's not a problem with the menu...

my worry is why I get 2 different installs with the same errors 3 times in a row, from account termination to joomla 1.5 complete install by fantastico
**remark: securehotelbooking which is giving problem now was seccessfully installed yesterday and all was good. today I found it offline and after I ran chmod 755folders 644files it came back online... but now it's giving problem even after account termination 3 times... isn't that strange?

    Posted On: 28 May 2008 09:18 AM

For certain java applications you will need the tomcat JSP runtime server. You do not have this installed on your VPS. We can do this for you for a $50 one time fee.
Please let us know if there is anything further we can do.


    Posted On: 28 May 2008 09:21 AM

but, please tell me... why other installs are ok?
i installed successfully joomla 1.5 at least 10 times on several other websites successfully using the same way, the same settings.
why only this one doesnt' work?
    Posted On: 28 May 2008 09:22 AM

and it worked yesterday

    Posted On: 28 May 2008 10:10 AM

Can you double check and make sure all the settings were the same? It seems that beyond that, you will need to contact joomla directly. If it's working in other instances on the server, then it must be a scripting error.
Please let us know if there is anything further we can do.

    Posted On: 28 May 2008 08:13 PM

This is most disturbing...
Settings were the same since I terminated account and recreated account on both sides, several times.

issue can't be with script because it's all installed the same with fantastico but doesn't work only with 1 domain.

issue must be on server side... has to be...

I'll go through the same procedure again and let you know, plz dont' give up on me

    Posted On: 28 May 2008 08:47 PM

Okay, once you do so, just let us know which domain is still not working, along with the exact error, and we can check further for you.


    Posted On: 28 May 2008 09:12 PM

hi, I did the process again, remove account, re-create it, install joomla 1.5 and I get the same error at the end.

same thing on works ok... no problem with fantastico install...
problem is on only...

I'm having other problems with other websites which open normally from your country, could issues be related? maybe securehotelbooking's joomla is working for you...

please go to, login with hotelboo/temppass, go to menus/main menu* and click on the "new" button (to make new menu item)

that same button works on same install on other domain name... just not for that one... but maybe it works for you

Attachments  error2.JPG (166.79 KB)
Erik R.     
    Posted On: 28 May 2008 10:00 PM

The errors you're seeing appear to be either issues in Joomla (or possibly in IE if IE doesn't handle JavaScript properly). You should check with the Joomla developers first: these sorts of errors aren't server-related.

Best Regards,
    Posted On: 28 May 2008 10:16 PM


now I copy the same than I put in ticket [#RAJ-568904]:

I just exited the twilight zone for the moment

    Posted On: 28 May 2008 10:23 PM

sorry to bother for comment, please note the following event:

Cron Daemon
Cron /scripts/upcpþ
9:39 AM

That's got to be related... or something else
I'm not crazy ^_^

    Posted On: 28 May 2008 10:31 PM


This is the cPanel update cron. It means your cPanel was updated, which is done daily.


Kind Regards,  
    Posted On: 28 May 2008 10:35 PM

^_^ don't know sir

it's all working now...

whatever somebody did it worked


    Posted On: 28 May 2008 10:56 PM

Our pleasure, let us know if there is anything further we can do for you.

    Posted On: 29 May 2008 01:50 AM

problem is back exactly as described earlier in ticket...

it came back ok, I went for a nap (so I didnt do anything) and came back 10mn ago to see it all down again

ticket [#RAJ-568904] is also problem back
    Posted On: 29 May 2008 02:04 AM

I've tried browsing a bit trough those Joomla sites you've provided and had no problems whatsoever.

Can you give me exact problem that you are experiencing? And please be as descriptive as you can.

    Posted On: 29 May 2008 02:17 AM

I think this ticket should be merged with [#RAJ-568904]
problem appears to be very much linked, at list for the timing
joomla worked earlier and died off again...

if you want to see what I saw, please login user: hotelboo pass: temppass, then go to menu/main menu* (from top left menu) and click "new" (on the top right menu)
from here it doesn't work


well it's working form here. Take a look i've made a new menu there named hfwtest.

Have you tried clearing your browser cache and restarting it, if not please do so.

Let us know how do you wish to proceed.

    Posted On: 29 May 2008 02:38 AM

something new, maybe you're testing something... I still have the same difficulty with securehotelbooking but most pages still openexcept main url displays attached file Kindly

Attachments  secure apache.JPG (164.69 KB)

    Posted On: 29 May 2008 02:45 AM

I clear browser regularly and reboot too...
can some dns or mx settings disturb the execution of certain scripts in certain regions?

because it's not all bad everywhere at the same time... I'm not certain for now for tunisia is ok and switzerland is offline, but yesterday these errors were reported from several continents while it was all good for you.

it's just always bad here in cambodia... but there are consistencies in the errors... and we got a pretty good satellite connection from here... and all other websites are good, including my own... I have problem only with 4urls out of 15

For sure I must be on the case until I find a suitable solution and I'd understand if you tell me that there's nothing HFW can do

What do you recommend I do on my side?

    Posted On: 29 May 2008 02:57 AM

you should contact that script developer for possible reasons for this, as there are no server side issues that could explain this.

Please let us know if you need any further assistance.

Robert S.
HostForWeb Support

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