Problem with Mail not arriving after migration because no cancellation of MX entries left on old account

my customer complains that This email address is being protected from spambots. You need JavaScript enabled to view it. has stopped working today...
I tested, and it's correct, mails don't reach the inbox
I don't know what could have happened for nobody has touched that account in ages
Posted On: 11 Nov 2008 10:21 AM
the email accounts inbox in whm appears to be broken. I can tell this because in whm the account reads as having 0 megs of data in it. however, in ssh the account inbox has 188 k or 1.8 megs of data in it. The quickest fix for this is going to be simply deleting the email account in whm, and recreating it, witch will fix the broken files and permissions and quotas or what ever file tree is broken in the email account. (there are many, many that could possibly be broken and causing this problem )

Posted On: 11 Nov 2008 10:27 AM
thanks for reply
I will try to do that, but before, please tell me if there is way to retrieve mails that never arrived in the inbox?
Posted On: 11 Nov 2008 10:38 AM
sorry, I went ahead and did it (from cpanel, i deleted and re-created the account) but i still dont get mails in teh inbox...
what should I do then please
Posted On: 11 Nov 2008 11:52 AM
Ahh ha. Found the problem. Your old cpanel account on our shared servers
still exists, mail was being routed to this account instead of to the mailbox on your vps. I have destroyed the dns for this account on our shared server
If you are not using this account you should fill out the cancellation form for it, or, use it to host a different website.

Your mail problem should be resolved as soon as the dns changes propagate.
Posted On: 12 Nov 2008 01:51 AM
hi again
thanks a lot for the intervension.
but mail still don't arrive to the right account... do I have to wait as long as url dns resolution? I mean: should I wait more? or should mail dns resolution be faster than that?
Posted On: 12 Nov 2008 02:12 AM

well that zone is resolving correctly from here.

Please instruct your client to perform these steps :

1) Click on the Start Menu and go to Run

2) Type in cmd (or command if you are using Windows ME or below) and hit Enter

3) Type in 'tracert ' (without the quotes) and hit enter

Copy and paste the contents in your response.

Also please provide us with your root password so we can investigate this further.

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