Problems Receiving Mails from Hotmail

Hi,
It appears that all mails from all my websites can't reach hotmail inbox anymore (probably some customer has marked as spam some fwd of junkmails from their inbox and it has marked my whole server as spammer...)
now all mails from all websites and from server as well are unable to reach all hotmail inbox (admin mails/customer mails/forwards... it's all blocked by hotmail to receive)
problem is ONLY FOR HOTMAIL and ok on other mail servers
What should I do please?
Kindly
    Posted On: 18 May 2008 08:51 AM
Greetings,

I was able to send a test email without any issues :

-bash-3.00# telnet mx3.hotmail.com 25
Trying 65.54.244.72...
Connected to mx3.hotmail.com.
Escape character is '^]'.
220 bay0-mc4-f11.bay0.hotmail.com Sending unsolicited commercial or bulk e-mail to Microsoft's computer network is prohibited. Other restrictions are found at http://privacy.msn.com/Anti-spam/. Violations will result in use of equipment located in California and other states. Sun, 18 May 2008 06:49:55 -0700
HELO rayonghomeandland.com
250 bay0-mc4-f11.bay0.hotmail.com (3.5.0.22) Hello [66.225.216.125]
MAIL FROM:
250 testxxxrayonghomeandland.com....Sender OK
RCPT TO:
250 luc_tellxxxhotmail.com
DATA
354 Start mail input; end with .
Subject: test message
From: testxxxrayonghomeandland.com
To: luc_tellxxxhotmail.com
This is a test
.
250 Queued mail for delivery
QUIT
221 bay0-mc4-f11.bay0.hotmail.com Service closing transmission channel
Connection closed by foreign host.
-bash-3.00#


Please do not hesitate to contact us if you need further information.

Sincerely,
Support & Java Tech.
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    Posted On: 18 May 2008 09:29 AM
Hi,
what you say is very strange because:
1. I'm not receiving any emails from my server for several days while i used to get 2 per day average and they go to a hotmail account
2. I got 3 forwards setup for the mail infoxxxrayonghomeandland.com, 2 are on hotmail and never arrive, not even in the junkbox, the third goes to a gmail and arrives. I made that check less than an hour ago and just now again

sorry to say but whatever test you made is not working... mails from my server dont arrive in hotmail inbox nor in spambox, I confirm.

Kindly
    Posted On: 18 May 2008 09:31 AM
Greetings,

Please provide an email address with password that is within your server.

Also, please provide an hotmail email address so we can take a look at the logfile.

Please do not hesitate to contact us if you need further information.

Sincerely,
    Posted On: 18 May 2008 09:35 AM

Hi,
thanks for your time and fast reply.
now problem is with infoxxxrayonghomeandland.com ( pass:  ), and the last tests I made had fwds to matthieulagierxxxhotmail.com (which is also the admin email thats not receiving server reports anymore) and rootsmassivexxxgmail.com (which receives mails, no problem)
Kindly
Matthieu
    Posted On: 18 May 2008 09:37 AM
Greetings,

I am forwarding your ticket to our level3 dept. for further investigation.

Thank you for your patience,

Sincerely,
    Posted On: 18 May 2008 10:13 AM
Greetings,

I've requested a change for your PTR record.

Please allow a few hours for the propagation.

If the problem still occurs after that delay, please let us know.

Sincerely,
    Posted On: 19 May 2008 12:57 AM

hi,
This message can wait for Luc T. to come online
It's been about 14 hours since the update and nothing has changed, mails can't reach hotmail inboxes

I have a couple of new information regarding the problem:

A. a customer of mine is complaining that he can't send mails from infoxxxmontpaisible.ch to NEW ADDRESSES. She says that she can send to people she has already sent to, but new contacts are rejected

B. I was receiving quite many admin mails such as the one below before the problem happened, and they were coming at very irregular intervals and the destination email looked so generic... like if somebody was actually testing the system manually to try to exploit it:This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of itsrecipients. This is a permanent error. The following address(es) failed: emailxxxemail.comMail sent by user nobody being discarded due to sender restrictions in WHM->Tweak Settings ------ This is a copy of the message, including all the headers. ------ Return-path: Received: from nobody by server.rootshosting.net with local (Exim 4.68)(envelope-from )id 1JukiN-0002d3-Mhfor emailxxxemail.com; Sat, 10 May 2008 03:45:59 -0500To: emailxxxemail.comSubject: SHB admin: rSoBjjgtYiUbyVhX-PHP-Script: securehotelbooking.com/index.php for 64.92.172.106, 200.62.149.14Date: Sat, 10 May 2008 03:45:59 -0500From: larry Message-ID: X-Priority: 3X-Mailer: PHPMailer [version 1.73]MIME-Version: 1.0Content-Transfer-Encoding: 8bitContent-Type: text/plain; charset="iso-8859-1" This is an enquiry e-mail via http://securehotelbooking.com from:larry rswmht sd9fj41dkg0ckahr82y4

C. I was also receiving quite many mails telling me that "ATTEMPTS TO RESTART THE SYSTEM AUTOMAGICALLY HAVE FAILED"

D. I'm not exactly sure if the hotmail ban happened at the same time that I updated dns for last migrated domain rootsreggaeclub.com... or before
Isn't it possible that my scripts are so exploited by spammers that hotmail has banned my servers because they are used as such by third party hackers? in that case that'd mean that my security settings are not good enough... is there a procedure to check server status in hotmail black lists? I know you made a test that said that it was ok... but I really have the feeling that the problem is not with you but with hotmail... and my security...

so what should I do next?

Kindly
    Posted On: 19 May 2008 01:07 AM
Greetings,

Your server is not listed in any of RBLs.
I've set SPF record for all domains, hosted on your server. This should help with hotmail issue.
Please allow 4-5 hours for full DNS propagation and try again.
    Posted On: 19 May 2008 07:09 AM

Hi,
This message is not urgent and can wait as far as 72 hours for Stas S. to come back online

so sorry but after about 6 hours I still can't receive emails on hotmail accounts.

It's got to come from something else... I hope I didnt' do something wrong.... but still I have the feeling that this is linked to the permanent hacks of spammers ...

What should I do then?
Should we reload a backup of the whole VPS see what happens?

Kindly
    Posted On: 19 May 2008 07:49 AM
Matthieu, what addresses you're sending from and to? Also, have you checked your «Junk mail» folder on Hotmail?


    Posted On: 19 May 2008 07:54 AM

yes, we've passed that stage already, thanks
I'll wait for the same person (Stas S. who already actionned on the case) to come online if it's ok with you
Thanks a lot


so I repeat the last post just in case:
Hi, This message is not urgent and can wait as far as 72 hours for Stas S. to come back online so sorry but after about 6 hours I still can't receive emails on hotmail accounts. It's got to come from something else... I hope I didnt' do something wrong.... but still I have the feeling that this is linked to the permanent hacks of spammers ... What should I do then? Should we reload a backup of the whole VPS see what happens? KindlyMatthieu

    Posted On: 19 May 2008 02:09 PM
Mattieu, Stas will be here until Thursday. I suppose we're still talking about same addresses. So, looking at the logs, messages were successfully sent to your xxxhotmail.com addresses:

2008-05-19 08:03:30 [3376] 1Jy51V-0000sS-M3 <= asdfxxxadf.com H=localhost (rayonghomeandland.com) [127.0.0.1]:50320 I=[127.0.0.1]:25 P=esmtpa A=fixed_login:infoxxxrayonghomeandland.com S=792 id=8b4793ea926285066cae7497755e242bxxxrayonghomeandland.com T="20h10 fuckin test" from for infoxxxrayonghomeandland.com
2008-05-19 08:03:30 [3400] 1Jy51V-0000sS-M3 => info F= P= R=virtual_user T=virtual_userdelivery S=907 QT=1s DT=0s
2008-05-19 08:03:30 [3400] 1Jy51V-0000sS-M3 => matthieulagierxxxhotmail.com (infoxxxrayonghomeandland.com) F= P= R=lookuphost T=remote_smtp S=1178 H=mx4.hotmail.com [65.54.244.232]:25 C="250 Queued mail for delivery" QT=1s DT=0s
2008-05-19 08:03:30 [3400] 1Jy51V-0000sS-M3 -> vince_harveyxxxhotmail.com (infoxxxrayonghomeandland.com) F= P= R=lookuphost T=remote_smtp S=1178 H=mx4.hotmail.com [65.54.244.232]:25 C="250 Queued mail for delivery" QT=1s DT=0s
2008-05-19 08:03:31 [3400] 1Jy51V-0000sS-M3 => rootsmassivexxxgmail.com (infoxxxrayonghomeandland.com) F= P= R=lookuphost T=remote_smtp S=1178 H=gmail-smtp-in.l.google.com [209.85.133.27]:25 C="250 2.0.0 OK 1211202211 c38si14994791anc.25" QT=2s DT=1s
2008-05-19 08:03:31 [3400] 1Jy51V-0000sS-M3 Completed QT=2s

2008-05-19 08:08:24 [13732] 1Jy56E-0003ZU-FR <= infoxxxrayonghomeandland.com H=125.27.89.220.adsl.dynamic.totbb.net (skz49a0869171f) [125.27.89.220]:3252 I=[66.225.216.125]:26 P=smtp S=1537 id=002d01c8b9b1$68679d30$0301a8c0xxxskz49a0869171f T="Re: 20h10 fuckin test" from for asdfxxxadf.com
2008-05-19 08:08:26 [13916] 1Jy56E-0003ZU-FR ** asdfxxxadf.com F= P= R=lookuphost T=remote_smtp: SMTP error from remote mail server after RCPT TO:: host mail.adfinc.com [63.76.127.100]: 550 No such user (asdfxxxadf.com)
2008-05-19 08:08:26 [13916] 1Jy56E-0003ZU-FR Completed QT=4s

2008-05-19 08:08:26 [13957] 1Jy56I-0003d7-LE <= R=1Jy56E-0003ZU-FR U=mailnull P=local S=2496 T="Mail delivery failed: returning message to sender" from for infoxxxrayonghomeandland.com
2008-05-19 08:08:26 [13960] 1Jy56I-0003d7-LE => info F= P= R=virtual_user T=virtual_userdelivery S=2599 QT=0s DT=0s
2008-05-19 08:08:27 [13960] 1Jy56I-0003d7-LE => matthieulagierxxxhotmail.com (infoxxxrayonghomeandland.com) F= P= R=lookuphost T=remote_smtp S=2929 H=mx2.hotmail.com [65.54.244.168]:25 C="250 Queued mail for delivery" QT=1s DT=1s
2008-05-19 08:08:27 [13960] 1Jy56I-0003d7-LE -> vince_harveyxxxhotmail.com (infoxxxrayonghomeandland.com) F= P= R=lookuphost T=remote_smtp S=2929 H=mx2.hotmail.com [65.54.244.168]:25 C="250 Queued mail for delivery" QT=1s DT=1s
2008-05-19 08:08:27 [13960] 1Jy56I-0003d7-LE => rootsmassivexxxgmail.com (infoxxxrayonghomeandland.com) F= P= R=lookuphost T=remote_smtp S=2929 H=gmail-smtp-in.l.google.com [209.85.133.27]:25 C="250 2.0.0 OK 1211202507 c37si15094707ana.11" QT=1s DT=1s
2008-05-19 08:08:27 [13960] 1Jy56I-0003d7-LE Completed QT=1s

Note the bounceback message properly sent to your xxxhotmail.com addresses.

    Posted On: 20 May 2008 03:01 AM

Hi,
This message is not urgent can wait for Egor M. to come back online

Thanks, I hope you understand taht I always try to stick to the same person in order to make you save resources when my problem is important but not urgent.

I can see the reports but I also can confirm with you that messages don't arrive to either of the hotmail accounts.
Would you mind giving me one of your testing hotmail account's address and I'll put you in the forwards to see if maybe you receive it. If so I'll inquire with hotmail directly.
Thanks for your time
    Posted On: 20 May 2008 04:09 AM
Matthieu,

may I have your server's root password please?


Best regards,

    Posted On: 20 May 2008 05:53 AM
    Posted On: 20 May 2008 06:01 AM
Matthieu,

the DNS zones on your VPS, due to migration, still contain MX entries from our MX gateway. Please hold on, I need a bit of time to clean this up.


Best regards,
    Posted On: 20 May 2008 06:16 AM

I have cleaned the remains up, should be fine now. However, it may take a while for Hotmail to stop putting messages from your server into Junk or discarding them in silence.


Best regards,

    Posted On: 20 May 2008 07:14 AM

hi,
thanks a lot for your help.
please give me an idea of time? are we looking hours?days?weeks?
I need to know so I can wait long enough to re-contact you if the issue persists
and is there something I can do to speed up re-insertion?

Kindly
    Posted On: 20 May 2008 07:39 AM
Matthieu,

I suggest that we wait a day or two, if nothing changes we can ask for Hotmail staff assistance/diagnostics using this URL:

Best regards,

    Posted On: 20 May 2008 07:40 AM
Matthieu,

sorry wrong key:

https://support.msn.com/eform.aspx?productKey=edfsmsbl&ct=eformts&scrx=1

The communication with them isn't easy, but after some amount of patience and nerves lost usually gets some results.


Best regards,

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