All the problems that can happen when setting up a VPS for Joomla: full recommendations

Category: JOOMLA, Integration, Security
Published: Saturday, 20 June 2009 17:06
Written by Super User
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hi,

I just purchased a VPS, we're now going to set it up in order to make joomla 1.5 completely secure:

this is the migration ticket that goes with it

Kindly

Setup VPS for Joomla

Vadim W.

Posted On: 22 Jul 2008 12:24 PM

Hello,

To migrate you we need the following info::

1. Migration from: main IP and root password.

2. Migration too: main IP and root password.

Vadim W.

Account Dep.

http://forums.hostforweb.com

https://support.hostforweb.com/faq.php

Flash Tutorials! http://www.hostforweb.com/support/flash.php

Posted On: 22 Jul 2008 12:53 PM

hi,

VPS shoudl be setup exactly like my VPS for securehotelbooking.com but should use server.rootshosting.net / ns1-2.rootshosting.net / ns42-42.hostforweb.net

websites to migrate I will tell you but mainly they are websites under rootshosting.net (some I may make from scratch on the VPS)

Kindly

Setup VPS for Joomla

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesTue, 22 Jul 2008 12:24:38 -0500CC: From: quality hosting support Hello,To migrate you we need the following info::1. Migration from: main IP and root password.2. Migration too: main IP and root password.Vadim W.Account Dep.http://forums.hostforweb.comhttps://support.hostforweb.com/faq.phpFlash Tutorials! http://www.hostforweb.com/support/flash.php

Ticket DetailsTicket ID: TNA-560313Department: Migration Dep.Priority: LowStatus: On Hold

Vadim W.

Posted On: 22 Jul 2008 02:03 PM

Ok, when you will be ready please let us know with account details from your accounts.

Vadim W.

Account Dep.

http://forums.hostforweb.com

https://support.hostforweb.com/faq.php

Flash Tutorials! http://www.hostforweb.com/support/flash.php

Posted On: 24 Jul 2008 09:40 AM

hi,

vps is ready now I think

for migration:

Can I ask you please?

as per ticket RAJ-568904, starting 30 of may we started moving back websites out of VPS to put in Shared.

Now if you took a backup of the websites, all but 3 or 4 can be migrated from that VPS to the new VPS

Please tell me if you have such a backup

Kindly

Setup VPS for Joomla

Alex B.

Posted On: 24 Jul 2008 10:20 AM

We can generate new backups for accounts that needs to be migration to new VPS, just tell me which ones and provide main ip/ root password for both servers.

Alex B.

Account Dep.

http://forums.hostforweb.com

https://support.hostforweb.com/faq.php

Flash Tutorials!http://www.hostforweb.com/flash.html

Posted On: 24 Jul 2008 10:24 AM

hi,

I was thinking about that because I think many websites have different file permissions and things... I thought it'd be faster and safer to do it that way (using the backup from VPS from 30 may...)

if you prefer making vibration from shared please tell me

Kindly

Setup VPS for Joomla

Alex B.

Posted On: 24 Jul 2008 10:33 AM

I can copy backups from 30th May, just need to know list of backups and access to servers.

Alex B.

Account Dep.

http://forums.hostforweb.com

https://support.hostforweb.com/faq.php

Flash Tutorials!http://www.hostforweb.com/flash.html

Posted On: 24 Jul 2008 10:41 AM

hi,

server is now called securehotelbooking.com and password i

as per what backup I'm not sure.... should be the backup that hopefully hfw staff have made before to sent all websites to reseller

you can send all websites to new VPS (except securehotelbooking)

and current websites I can update manually maybe

Kindly

Setup VPS for Joomla

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesThu, 24 Jul 2008 10:33:42 -0500CC: From: quality hosting support I can copy backups from 30th May, just need to know list of backups and access to servers.Alex B.Account Dep.http://forums.hostforweb.comhttps://support.hostforweb.com/faq.phpFlash Tutorials!http://www.hostforweb.com/flash.html

Ticket DetailsTicket ID: TNA-560313Department: Migration Dep.Priority: LowStatus: On Hold

Alex B.

Posted On: 24 Jul 2008 11:01 AM

Setup VPS for Joomla, its not good you dont know which accounts must be copied to new VPS and which not. I will copy all accounts from securehotelbooking VPS ( exept securehotelbooking itself) to new VPS. Please confirm I can start.

Alex B.

Account Dep.

http://forums.hostforweb.com

https://support.hostforweb.com/faq.php

Flash Tutorials!http://www.hostforweb.com/flash.html

Posted On: 24 Jul 2008 09:55 PM

yes, you can start (accounts from 30 may that is)

Kindly

Setup VPS for Joomla

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesThu, 24 Jul 2008 11:01:12 -0500CC: From: quality hosting support Setup VPS for Joomla, its not good you dont know which accounts must be copied to new VPS and which not. I will copy all accounts from securehotelbooking VPS ( exept securehotelbooking itself) to new VPS. Please confirm I can start.Alex B.Account Dep.http://forums.hostforweb.comhttps://support.hostforweb.com/faq.phpFlash Tutorials!http://www.hostforweb.com/flash.html

Ticket DetailsTicket ID: TNA-560313Department: Migration Dep.Priority: LowStatus: On Hold

Alex B.

Posted On: 25 Jul 2008 12:04 AM

Did you change ssh port for 66.225.216.125? Let me know correct port for this VPS, I cannot start migration.

Alex B.

Account Dep.

http://forums.hostforweb.com

https://support.hostforweb.com/faq.php

Flash Tutorials!http://www.hostforweb.com/flash.html

Posted On: 25 Jul 2008 12:52 AM

it's been set by hfw to I think... I dont personally know how to do that

Setup VPS for Joomla

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesFri, 25 Jul 2008 00:04:21 -0500CC: From: quality hosting support Did you change ssh port for 66.225.216.125? Let me know correct port for this VPS, I cannot start migration.Alex B.Account Dep.http://forums.hostforweb.comhttps://support.hostforweb.com/faq.phpFlash Tutorials!http://www.hostforweb.com/flash.html

Ticket DetailsTicket ID: TNA-560313Department: Migration Dep.Priority: LowStatus: On Hold

Valery B.

Posted On: 25 Jul 2008 04:59 AM

Setup VPS for Joomla greetings! To avoid misunderstanding please let me know. I've read your post a didn't get where I need ti migrate you and from.

Where to migrate:

root:

main IP:

From:

username:

IP:

password:

Valery B.

Migration Services Department

Posted On: 25 Jul 2008 05:32 AM

hi,

that's where we are confused...

I was asking if it was possible to use the backups that were made around the 30may when we moved all websites back to shared from VPS

if such backups exist...

because sites are not on securehotelbooking anymore... i was just hoping somebody made a backup before sending to reseller

are there backups of websites from before they were moved out of vps?

Setup VPS for Joomla

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesFri, 25 Jul 2008 04:59:44 -0500CC: From: quality hosting support Setup VPS for Joomla greetings! To avoid misunderstanding please let me know. I've read your post a didn't get where I need ti migrate you and from.Where to migrate:root:main IP:From:username:IP: password: Valery B.Migration Services Department

Ticket DetailsTicket ID: TNA-560313Department: Migration Dep.Priority: LowStatus: On Hold

Valery B.

Posted On: 25 Jul 2008 06:04 AM

Okey let clarify what we ought to do VPS server.securehotelbooking.com and want us to migrate all the data to your new VPS? What is the MAIN IP of this VPS and root password, where I need to migrate accounts?

Valery B.

Migration Services Department

Posted On: 25 Jul 2008 06:44 AM

yes... this is very confusing I reckon...

recapitulation:

VPS1 used to be server.rootshosting.net

we migrated all data to shared (reseller user reggaegu) about the 30 of may

we renamed VPS1 to server.securehotelbooking.com

we created VPS2 and called it server.rootshosting.net with same config as VPS1

so now... eventhough websites are on reseller, they used to be configured and working on VPS1 (which is now securehotelbooking but used to be rootshosting)

So I figured that if there are some backups of websites on VPS1 dating from before migraion to reseller... we'd gain a lot of effort....

(but if it makes it more difficult... )

did that enlighten you?

Kindly

Setup VPS for Joomla

This email address is being protected from spambots. You need JavaScript enabled to view it.: [#TNA-560313]: new VPSDate: Fri, 25 Jul 2008 06:04:43 -0500CC: From: quality hosting support Okey let clarify what we ought to do VPS server.securehotelbooking.com and want us to migrate all the data to your new VPS? What is the MAIN IP of this VPS and root password, where I need to migrate accounts? Valery B.Migration Services Department

Ticket DetailsTicket ID: TNA-560313Department: Migration Dep.Priority: LowStatus: On Hold

Valery B.

Posted On: 25 Jul 2008 07:32 AM

Okey I clarified, you have two tickets let's check in which one we will communicate?

Valery B.

Migration Services Department

Posted On: 25 Jul 2008 07:38 AM

sorry... that is the ticket for vps configuration i think, not for migration...

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesFri, 25 Jul 2008 07:32:38 -0500CC: From: quality hosting support Okey I clarified, you have two tickets let's check in which one we will communicate?Valery B.Migration Services Department

Ticket DetailsTicket ID: TNA-560313Department: Migration Dep.Priority: LowStatus: On Hold

Posted On: 25 Jul 2008 07:39 AM

whatever, yes, let's continue here... sorry

Ticket DetailsTicket ID: TNA-560313Department: Migration Dep.Priority: LowStatus: On Hold

Valery B.

Posted On: 25 Jul 2008 07:50 AM

We do not have so old backups from the 30-th of MAY.

Valery B.

Migration Services Department

Posted On: 25 Jul 2008 07:54 AM

hi,

that's the first thing I mentionned when first opening these tickets ^_^ but nevermind

then we'll have to migrate websites from reseller I'm afraid :S(there's still somebody answering the other ticket but I guess that if i don't reply it will stall there)

Kindly

Setup VPS for Joomla

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesFri, 25 Jul 2008 07:50:54 -0500CC: From: quality hosting support We do not have so old backups from the 30-th of MAY.Valery B.Migration Services Department

Ticket DetailsTicket ID: TNA-560313Department: Migration Dep.Priority: LowStatus: On Hold

Valery B.

Posted On: 25 Jul 2008 08:05 AM

It's me =) in the second ticket, please close that one and let chat here. OKey what reseller account do you have with us?

Username:

password:

IP:

Valery B.

Migration Services Department

Posted On: 25 Jul 2008 08:32 AM

216.246.77.64

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesFri, 25 Jul 2008 08:05:51 -0500CC: From: quality hosting support It's me =) in the second ticket, please close that one and let chat here. OKey what reseller account do you have with us?Username:password:IP:Valery B.Migration Services Department

Ticket DetailsTicket ID: TNA-560313Department: Migration Dep.Priority: LowStatus: On Hold

Posted On: 25 Jul 2008 08:46 AM

hi,

sorry to interrupt... but you told me to disregard the other ticket while the other ticket is for VPS configuration...

what happens to the config then?

Kindly

Setup VPS for Joomla

Ticket DetailsTicket ID: TNA-560313Department: Migration Dep.Priority: LowStatus: On Hold

Valery B.

Posted On: 25 Jul 2008 08:58 AM

Please provide me with this VPS webmgmtllc.net root password and I'll start migration.

Valery B.

Migration Services Department

Posted On: 25 Jul 2008 09:15 AM

Server Name: server.rootshosting.netOperating System: CentOS with WHM/CPANELMAIN IP: 216.246.52.233 <-- Use this to connect to your server via SSH or web.Initial IP address allocation: 216.246.52.233-235Root Access Password (username: root): Nameservers: ns1.rootshosting.net, ns2.rootshosting.net

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesFri, 25 Jul 2008 08:58:07 -0500CC: From: quality hosting support Please provide me with this VPS webmgmtllc.net root password and I'll start migration.Valery B.Migration Services Department

Ticket DetailsTicket ID: TNA-560313Department: Migration Dep.Priority: LowStatus: On Hold

Valery B.

Posted On: 25 Jul 2008 09:41 AM

We've started migration, after we finish we will let you know.

Valery B.

Migration Services Department

Posted On: 25 Jul 2008 12:21 PM

hi again, sorry to interrupt,

is it possible to migrate awsats as well please

thanks

Setup VPS for Joomla

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesFri, 25 Jul 2008 09:41:08 -0500CC: From: quality hosting support We've started migration, after we finish we will let you know.Valery B.Migration Services Department

Ticket DetailsTicket ID: TNA-560313Department: Migration Dep.Priority: LowStatus: Open

Valery B.

Posted On: 25 Jul 2008 02:30 PM

Hello,

Unfortunately there is no way to transfer awstats.

Migration has been completed. Please note that you now need to update your DNS settings.

Your old server will stay active untill you request the cancellation.

Valery B.

Migration Services Department

Posted On: 25 Jul 2008 09:08 PM

thanks

can you tell me when the money will run out from reseller please?

Kindly

Setup VPS for Joomla

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesFri, 25 Jul 2008 14:30:04 -0500CC: From: quality hosting support Hello,Unfortunately there is no way to transfer awstats. Migration has been completed. Please note that you now need to update your DNS settings.Your old server will stay active untill you request the cancellation.Valery B.Migration Services Department

Ticket DetailsTicket ID: TNA-560313Department: Migration Dep.Priority: LowStatus: On Hold

Phil N.

Posted On: 25 Jul 2008 09:16 PM

Hello,

Have you placed cancellation form already?

Phil N.

Account Dep.

http://forums.hostforweb.com

https://support.hostforweb.com/faq.php

Flash Tutorials!http://www.hostforweb.com/flash.html

Posted On: 25 Jul 2008 10:22 PM

no, I want to know how long is left on the reseller so i can take my time to migrate

actually i dont know how hfw charges me nowdays...

I have 2 VPS and 1 reseller running...

I won't need the reseller anymore soon.... but I'd like to take my time migrating, some webiste I may make again from scratch.... but I dont' want to be charged 200$ if my reseller will expire soon...

so I need to know how I'm geing charged now and if ther'es a day when I'm going to be charged 200$ for the reseller

Kindly

Setup VPS for Joomla

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesFri, 25 Jul 2008 21:16:33 -0500CC: From: quality hosting support Hello,Have you placed cancellation form already?Phil N.Account Dep.http://forums.hostforweb.comhttps://support.hostforweb.com/faq.phpFlash Tutorials!http://www.hostforweb.com/flash.html

Ticket DetailsTicket ID: TNA-560313Department: Migration Dep.Priority: LowStatus: On Hold

Phil N.

Posted On: 25 Jul 2008 10:24 PM

Currently your reseller "reggaegu" expires in Jan 1, 2009. Once reseller will be cancelled we'll move unused amount to your VPS account balance.

Phil N.

Account Dep.

http://forums.hostforweb.com

https://support.hostforweb.com/faq.php

Flash Tutorials!http://www.hostforweb.com/flash.html

Posted On: 30 Jul 2008 10:41 AM

hi,

I'm starting to transfer websites to new VPS rootshosting.net but websites don't open, rather I get option to download

exemple www.hotel-montpaisible.ch

I remember having the same problem in the past but that was because of some lines in .htaccess that I don't have on this website

what should I do?

Kindly

Setup VPS for Joomla

Posted On: 30 Jul 2008 11:50 AM

hi,

sorry, please put ticket on hold for I have problem at registrar and can't update dns now

thanks

Setup VPS for Joomla

Posted On: 31 Jul 2008 01:58 AM

hi,

about dns:

I updated dns ip at hfwdomains.com

1/but other registrars such as switch.ch or godaddy dont' allow me to update IP for DNS, they say that they don't register IPs... I'm still waiting for dns resolution for these but it starts to be quite long.... and some websites have gone offline

2/ my WHM and VZPP dont' open when i try to connect with http://216.246.52.233:2086/ or https://216.246.52.233:4643/vz/cp... (these were ok this morning)

I think something's wrong with the dns settings somewhere

Kindly

Setup VPS for Joomla

Ticket DetailsTicket ID: TNA-560313Department: Migration Dep.Priority: LowStatus: On Hold

Toni A.

Posted On: 31 Jul 2008 02:19 AM

Hi Setup VPS for Joomla,

the node that you VPS is on is currently experiencing some technical difficulties, we are working on resolution as we speak.

We apologize for the inconvenience. Thank you for your patience and understanding.

As far as changing IPs for DNS on a certain domain registrar I'm afraid you'll have to contact their support on how to resolve this.

Let us know if you need anything else.

Best regards,

Toni A.

HostForWeb Support

Posted On: 31 Jul 2008 06:04 AM

hi,

I'm not sure if you're still working on that issue, but both came back for a while and then out again

so now status is out, I thought i'd let you know in case you thought pb was fixed

Kindly

Setup VPS for Joomla

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesThu, 31 Jul 2008 02:19:09 -0500CC: From: Web hosting with best supportHi Setup VPS for Joomla,the node that you VPS is on is currently experiencing some technical difficulties, we are working on resolution as we speak.We apologize for the inconvenience. Thank you for your patience and understanding.As far as changing IPs for DNS on a certain domain registrar I'm afraid you'll have to contact their support on how to resolve this.Let us know if you need anything else.--Best regards,Toni A.HostForWeb Support

Ticket DetailsTicket ID: TNA-560313Department: General Support & Sales Dep.Priority: LowStatus: On Hold

Zlatko D.

Posted On: 31 Jul 2008 06:09 AM

Hi Setup VPS for Joomla,

Thanks for your information. The node was under fsck, and it went ok, but we still need to fix the quotas. The VPS should be back up shortly.

Best regards,

Zlatko D.

HostForWeb Support

Please send us your comments @ customer.care

Posted On: 31 Jul 2008 08:49 AM

hi, I can see that i got my monitoring pages back, thanks

for the dns issue, it still takes unusual time for some urls to resolve, such as hotelcransmontana.ch ....

it still shows the old IP and registrar is definite, they don't register IP, only nameserver...

also, strangely, server.rootshosting.net shows the wrong IP (64.202.120.110)

shouldn't that one show my main IP 216.246.52.233?

Kindly

Setup VPS for Joomla

Ticket DetailsTicket ID: TNA-560313Department: General Support & Sales Dep.Priority: LowStatus: On Hold

Mike P.

Posted On: 31 Jul 2008 08:57 AM

Hello,

Please run a traceroute from your local machine to the server. You can run a traceroute in Windows by clicking Start -> Run and typing in cmd and clicking OK. A command prompt will open and you can run

tracert mydomain.com

(replace mydomain.com with your web domain)

You can copy and paste the results by using the Icon in the upper left-hand corner of the command prompt window by choosing the Edit->Mark option, selecting the text; pressing Enter and then using the Paste feature to put it into your response to this query.

Thanks,

Mike Palumbo

Level 2 Support

www.hostforweb.com

Please send us your comments @ customer.care

Posted On: 31 Jul 2008 09:11 AM

Hhi,

for hotelcransmontana.ch:

C:\Documents and Settings\admin>tracert hotelcransmontana.chUnable to resolve target system name hotelcransmontana.ch.

for server.rootshosting.net

C:\Documents and Settings\admin>tracert server.rootshosting.net

Tracing route to server.rootshosting.net [64.202.120.110]over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.2.1 2 44 ms 44 ms 60 ms 125.27.88.1.adsl.dynamic.totbb.net [125.27.88.1]

3 84 ms 116 ms 88 ms 203.113.82.189 4 141 ms 83 ms 86 ms 10.10.255.1 5 110 ms 76 ms 77 ms 203.113.54.189 6 79 ms 80 ms 80 ms 203.113.54.142 7 88 ms 89 ms 84 ms 203.113.54.146 8 * * * Request timed out. 9 81 ms 84 ms 81 ms 203.113.127.69 10 77 ms 77 ms 78 ms 203.113.127.70 11 82 ms 81 ms 126 ms 203.113.13.121 12 145 ms 88 ms 96 ms 203.113.24.233 13 175 ms 80 ms 80 ms 61.19.10.13 14 78 ms 83 ms 85 ms 202.47.253.146 15 413 ms 436 ms 395 ms 203.181.102.213 16 390 ms 393 ms 386 ms otecbb103.kddnet.ad.jp [124.211.33.1] 17 504 ms 580 ms * pacbb001.kddnet.ad.jp [203.181.100.222] 18 1042 ms 603 ms 601 ms ix-pa5.kddnet.ad.jp [124.211.34.122] 19 400 ms 314 ms 394 ms 59.128.1.202 20 519 ms * 495 ms vl452.ar2.sjc1.us.nlayer.net [69.22.143.161] 21 643 ms 829 ms 754 ms ae0-60.cr1.sjc1.us.nlayer.net [69.22.143.117] 22 597 ms 566 ms * xe-2-1-0.cr1.ord1.us.nlayer.net [69.22.142.57] 23 533 ms 539 ms 552 ms 111.xe-2-3-0.cr1.ord1.us.scnet.net [216.246.88.162] 24 367 ms 361 ms 366 ms v21.ar1.ord1.us.scnet.net [216.246.95.243] 25 537 ms 538 ms 580 ms unknown.scnet.net [216.246.126.142] 26 542 ms 540 ms 540 ms unknown.hostforweb.com [64.202.120.110]

Trace complete.

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesThu, 31 Jul 2008 08:57:22 -0500CC: From: Web hosting with best supportHello,Please run a traceroute from your local machine to the server. You can run a traceroute in Windows by clicking Start -> Run and typing in cmd and clicking OK. A command prompt will open and you can runtracert mydomain.com(replace mydomain.com with your web domain)You can copy and paste the results by using the Icon in the upper left-hand corner of the command prompt window by choosing the Edit->Mark option, selecting the text; pressing Enter and then using the Paste feature to put it into your response to this query.Thanks,Mike PalumboLevel 2 Supportwww.hostforweb.comPlease send us your comments @ customer.care

Ticket DetailsTicket ID: TNA-560313Department: General Support & Sales Dep.Priority: LowStatus: On Hold

John J.

Posted On: 31 Jul 2008 09:42 AM

Hello:

The node was under fsck, and it went ok, but we still need to fix the quotas. The VPS should be back up shortly.

Thanks,

John Jones

Level 2 Support

www.hostforweb.com

Please send us your comments @ customer.care

Nathan S.

Posted On: 31 Jul 2008 09:43 AM

Greetings

It appears there are some issues with the dns configuration on your server. Please provide us with a list of the accounts you are having problems with and, if they are supposed to be on a dedicated ip address, what ip address that is, and if not, indicate they are supposed to be on the shared ip address, and we will go into the server and modify the dns zones for you. Also i notice you have more than one account with us, so, please also indicate what server ( by ip, or host name ) these troublesome domains are intended to be hosted on.

Thanks,

Nathan Stokes

Level 2 Support

www.hostforweb.com

Please send us your comments @ customer.care

Posted On: 31 Jul 2008 10:20 AM

hi,

I'm nw working on account 216.246.52.233

I've updated nameserver to ns1/2.rootshosting.net for several accounts on several registrar at different times so it's difficult to know what's going on here...

I'll wait 12 hours more and will make a full report, I'll then ask that Nathan S handles the case if that's ok

Thanks a lotKindly

Setup VPS for Joomla

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesThu, 31 Jul 2008 09:43:16 -0500CC: From: Web hosting with best supportGreetingsIt appears there are some issues with the dns configuration on your server. Please provide us with a list of the accounts you are having problems with and, if they are supposed to be on a dedicated ip address, what ip address that is, and if not, indicate they are supposed to be on the shared ip address, and we will go into the server and modify the dns zones for you. Also i notice you have more than one account with us, so, please also indicate what server ( by ip, or host name ) these troublesome domains are intended to be hosted on. Thanks,Nathan StokesLevel 2 Supportwww.hostforweb.comPlease send us your comments @ customer.care

Ticket DetailsTicket ID: TNA-560313Department: General Support & Sales Dep.Priority: LowStatus: On Hold

Posted On: 31 Jul 2008 12:09 PM

Hi,

seems like there are some server problems again:

when i try to access https://216.246.52.233:4643/vz/cp I get nothing or the following:

Application Error

The server encountered an internal error or misconfiguration.

Contact your Hosting Provider

Please report this problem to the technical support.

also website www.reggaeguesthouse which is the only one that has resolved IP so far seems to display abnormally while it was ok from same IP when I checked it an hour ago

Kindly

Setup VPS for Joomla

Nathan S.

Posted On: 31 Jul 2008 12:16 PM

Greetings

the account listed in the last reply, [216.246.52.233]

is hosted on vps 64. At the moment, the vps is down due to a bios upgrade in progress. This is responsible for the errors you are currently getting. We apologize for the inconvenience, service will be restored as soon as possible.

Thanks,

Nathan Stokes

Level 2 Support

www.hostforweb.com

Please send us your comments @ customer.care

Posted On: 31 Jul 2008 08:19 PM

hi,

I'm inquiring about status of this issue for it's been 10 hours and there's been no progress.

Can you tell me when I can expect to see the VPS back in order please

Kindly

Setup VPS for Joomla

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesThu, 31 Jul 2008 12:16:33 -0500CC: From: Web hosting with best supportGreetingsthe account listed in the last reply, [216.246.52.233]is hosted on vps 64. At the moment, the vps is down due to a bios upgrade in progress. This is responsible for the errors you are currently getting. We apologize for the inconvenience, service will be restored as soon as possible. Thanks,Nathan StokesLevel 2 Supportwww.hostforweb.comPlease send us your comments @ customer.care

Ticket DetailsTicket ID: TNA-560313Department: General Support & Sales Dep.Priority: LowStatus: On Hold

Shawn O.

Posted On: 31 Jul 2008 08:59 PM

This should be workign again now.

Shawn O'Brien

Support Dep.

Posted On: 31 Jul 2008 09:00 PM

yes, but website www.reggaeguesthouse.com still displays abnormally while it was ok yesterday

Kindly

Setup VPS for Joomla

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesThu, 31 Jul 2008 20:59:24 -0500CC: From: Web hosting with best supportThis should be workign again now.Shawn O'BrienSupport Dep.

Ticket DetailsTicket ID: TNA-560313Department: General Support & Sales Dep.Priority: LowStatus: On Hold

Posted On: 31 Jul 2008 09:03 PM

**updateand VZPP doesn't seem to be working fully either (no access to file manager / resources statistics are not complete ... and probably other things I dont' see)

Ticket DetailsTicket ID: TNA-560313Department: General Support & Sales Dep.Priority: LowStatus: On Hold

Posted On: 31 Jul 2008 09:07 PM

all down again

Ticket DetailsTicket ID: TNA-560313Department: General Support & Sales Dep.Priority: LowStatus: On Hold

Shawn O.

Posted On: 31 Jul 2008 09:12 PM

Yes we know we have corrected the underlying issues here now that we have uncovered the root issue.

We apologize for the inconvenience to you this has caused.

Shawn O'Brien

Support Dep.

Posted On: 31 Jul 2008 09:15 PM

http://server.rootshosting.net still resolves to the IP of the rootshosting.net website in shared account (64.202.120.110) ...

maybe that can give you a clue to find what's wrong because several registrars seem to be ignoring IP changes for ns1/2.rootshosting.net (these registrars apparently use only ns entries and not IP)

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesThu, 31 Jul 2008 21:12:53 -0500CC: From: sysadminYes we know we have corrected the underlying issues here now that we have uncovered the root issue.We apologize for the inconvenience to you this has caused.Shawn O'BrienSupport Dep.

Ticket DetailsTicket ID: TNA-560313Department: Level 3 SupportPriority: LowStatus: On Hold

Erik R.

Posted On: 31 Jul 2008 09:38 PM

Hello,

VZCP has been fixed. This was due to a crash on vps64 earlier which corrupted some of the tables used by the VZADB. What issues remain?

Best Regards,

Erik R.

HFW Level 3 Support

Posted On: 31 Jul 2008 09:43 PM

I'm having problems with dns resolution

tp://server.rootshosting.net still resolves to the IP of the rootshosting.net website in shared account (64.202.120.110) ...maybe that can give you a clue to find what's wrong because several registrars seem to be ignoring IP changes for ns1/2.rootshosting.net (these registrars apparently use only ns entries and not IP)I entered new IP for ns1/2.rootshosting.net to hfwdomains account but outside registrars dont' register IP, only nameservers apparently... and these don't resolve after 48 hours....

I emailed their support and they say to contact you (this is error message from registrar for hotelcransmontana.ch:

"FailuresTest: The SOA answer is not authoritative==> ns2.rootshosting.net./66.225.216.126"

Kindly

Setup VPS for Joomla

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesThu, 31 Jul 2008 21:38:06 -0500CC: From: sysadminHello,VZCP has been fixed. This was due to a crash on vps64 earlier which corrupted some of the tables used by the VZADB. What issues remain?Best Regards,Erik R.HFW Level 3 Support

Ticket DetailsTicket ID: TNA-560313Department: Level 3 SupportPriority: LowStatus: On Hold

Erik R.

Posted On: 31 Jul 2008 09:46 PM

Hello,

Your NS records at the parent servers are:

ns41.hostforweb.net. [66.225.219.9] [TTL=172800] [US]

ns42.hostforweb.net. [69.61.10.11] [TTL=172800] [US]

You should update these to point to the VPS to avoid these issues.

Best Regards,

Erik R.

HFW Level 3 Support

Posted On: 31 Jul 2008 09:50 PM

sorry, I dont' understand

ns41/42.hostforweb.net now point to the shared account

I want to use ns1/2.rootshosting.net to point to vps.... what IP should I associate these ns to? I tried my main IP 216.246.52.233 and 234 but it doesnt' seem to like it...

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesThu, 31 Jul 2008 21:46:39 -0500CC: From: sysadminHello,Your NS records at the parent servers are:ns41.hostforweb.net. [66.225.219.9] [TTL=172800] [US]ns42.hostforweb.net. [69.61.10.11] [TTL=172800] [US]You should update these to point to the VPS to avoid these issues.Best Regards,Erik R.HFW Level 3 Support

Ticket DetailsTicket ID: TNA-560313Department: Level 3 SupportPriority: LowStatus: On Hold

Posted On: 31 Jul 2008 09:56 PM

Also, it seems that I'm able to set right ns from godaddy, but here is what happened:

I set ns for reggaeguesthouse.com from godaddy and it resolved properly

then I set same ns for rootsreggaeclub.com from same godaddy account and it opens reggaeguesthouse instead (only for the first page, if i click on an internal link then the real rootsreggaeclub.com appears)

Ticket DetailsTicket ID: TNA-560313Department: Level 3 SupportPriority: LowStatus: On Hold

Erik R.

Posted On: 31 Jul 2008 09:58 PM

Hello,

Yes, for ns1/2.rootshosting.net use 216.246.52.233 and 216.246.52.234. You can then update your DNS to point to ns1/2 instead of using our ns41/42.

Best Regards,

Erik R.

HFW Level 3 Support

Posted On: 31 Jul 2008 10:02 PM

that's what I did on all registrars but:

- hfwdomains still wants to point to shared

- godaddy has all url point to the same website (the first i updated)

- switch.ch still sends to shared and says:

FailuresTest: The SOA answer is not authoritative==> ns2.rootshosting.net./66.225.216.126

- As for http://server.rootshosting.net it still points to shared... while it's the vps itself...

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesThu, 31 Jul 2008 21:58:41 -0500CC: From: sysadminHello,Yes, for ns1/2.rootshosting.net use 216.246.52.233 and 216.246.52.234. You can then update your DNS to point to ns1/2 instead of using our ns41/42.Best Regards,Erik R.HFW Level 3 Support

Ticket DetailsTicket ID: TNA-560313Department: Level 3 SupportPriority: LowStatus: On Hold

Posted On: 31 Jul 2008 10:15 PM

and it looks like some files have been corrupt when the VPS problem happened

I can see that some file script has been cut in half and probably some index pages have been replaced by the ones of other accounts (problems noticed so far on the only 2 websites that have resolved dns : reggaeguesthouse.com and rootsreggaeclub.com)

Ticket DetailsTicket ID: TNA-560313Department: Level 3 SupportPriority: LowStatus: On Hold

Erik R.

Posted On: 31 Jul 2008 10:35 PM

Hello,

Well, rootshosting.net currently has DNS pointed to ns41/ns42 so server.rootshosting.net will also point incorrectly.

For hfwdomains, you can follow these instructions:

To update your nameservers on hfwdomains.com please follow this proceedure:

1. Go to http://wwww.hfwdomains.com

2. Login into your account.

3. Click the link that says "You have # domain names in your account" (where # is a real number).

4. Click the domain name name that is associated with your hosting account.

5. Under the DNS Server portion, click the "Change Service" button.

6. Select the "user" option, and "Save Changes"

7. Type the nameservers we have provided into the text boxes you are provided and "Save Changes"

You must do this for all domains which you which to host on our servers (if you are creating an addon or parked domain then you can use those identical nameservers, if you are purchasing a new account then it's possible you will be sent a different set of nameservers to use).

Once you save this then your domain will propagate sometimes as quickly as 5-10 minutes (.com and .net) and sometimes as long as 48 hours.

For GoDaddy:

Getting there

1. Point your web browser to http://www.godaddy.com/.

Logging into your account

2. Log into your account by clicking on the "My Account" link located just below the menubar of the webpage. If you don't

have an account yet, you will have to create one.

3. Enter your login name or customer number in the entry box labelled "Login Name or Customer Number".

4. Enter your password in the "Password" entry box located below the "Login Name" entry box.

5. Click on the "LOGIN" button located below the "Password" entry box.

Choosing a domain

6. Good! Now that you have logged into your account, select the "Manage Domains" menu item from the "Domain Names" drop

down menu located on the left side of the webpage.

7. Below the "Domains Names" menu, select the domain for which you will be creating nameservers. If you do not have any

domains, you will have to register one. For example, awebsite.com.

Creating the first nameserver

8. In the bottom right hand corner of the webpage (you may have to scroll down), expand the "Domain Host Summary" box by

clicking on the "+" icon.

9. Click on the "Click here to see details or to modify" link below to begin creating the your nameservers.

10. On the right side of the webpage, enter the host name of your first name server in the entry box labelled "Host". The

most common names are "ns1" or "dns1". For example, ns1.awebsite.com or dns1.awebsite.com.

11. Just below, add the IP of the nameserver in the "IP Address" entry boxes. For example, 128.98.34.112.

12. Now create the nameserver by clicking on "Add New Host".

Creating the second nameserver

13. You will need to create at least 2 nameservers. To create a second nameserver, repeat steps 10 to 12. Common practice

dictates that the second nameserver will be named "ns2" or "dns2". For example, ns2.awebsite.com or dns2.awebsite.com.

14. By convention, the last part of the ip address of the second nameserver will be incremented by 1. For example,

128.98.34.113.

15. At this point you could add additional nameservers but it is not required. To save your nameservers, click on "Save

Changes".

Final thoughts

16. Excellent! You have successfully created private nameservers at GoDaddy.com! Remember that your changes may take up to

72 hours to take effect (propagate).

Can you provide examples of some of the corruption you're seeing?

Best Regards,

Erik R.

HFW Level 3 Support

Posted On: 31 Jul 2008 10:47 PM

yes... that's probably source of some of the problems, I'll do that immediately for rootshosting.net (sorry I didn't thnk of that before)

what about rootsreggaeclub and reggaeguesthouse issues? Is there a way to assess what files have been corrupt when server went down our should we reload backups?

Kindly

Setup VPS for Joomla

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesThu, 31 Jul 2008 22:35:10 -0500CC: From: sysadminHello,Well, rootshosting.net currently has DNS pointed to ns41/ns42 so server.rootshosting.net will also point incorrectly.For hfwdomains, you can follow these instructions:--To update your nameservers on hfwdomains.com please follow this proceedure:1. Go to http://wwww.hfwdomains.com2. Login into your account. 3. Click the link that says "You have # domain names in your account" (where # is a real number).4. Click the domain name name that is associated with your hosting account.5. Under the DNS Server portion, click the "Change Service" button.6. Select the "user" option, and "Save Changes"7. Type the nameservers we have provided into the text boxes you are provided and "Save Changes"You must do this for all domains which you which to host on our servers (if you are creating an addon or parked domain then you can use those identical nameservers, if you are purchasing a new account then it's possible you will be sent a different set of nameservers to use).Once you save this then your domain will propagate sometimes as quickly as 5-10 minutes (.com and .net) and sometimes as long as 48 hours.--For GoDaddy:--Getting there1. Point your web browser to http://www.godaddy.com/.Logging into your account2. Log into your account by clicking on the "My Account" link located just below the menubar of the webpage. If you don't have an account yet, you will have to create one.3. Enter your login name or customer number in the entry box labelled "Login Name or Customer Number".4. Enter your password in the "Password" entry box located below the "Login Name" entry box.5. Click on the "LOGIN" button located below the "Password" entry box.Choosing a domain6. Good! Now that you have logged into your account, select the "Manage Domains" menu item from the "Domain Names" drop down menu located on the left side of the webpage.7. Below the "Domains Names" menu, select the domain for which you will be creating nameservers. If you do not have any domains, you will have to register one. For example, awebsite.com.Creating the first nameserver8. In the bottom right hand corner of the webpage (you may have to scroll down), expand the "Domain Host Summary" box by clicking on the "+" icon.9. Click on the "Click here to see details or to modify" link below to begin creating the your nameservers.10. On the right side of the webpage, enter the host name of your first name server in the entry box labelled "Host". The most common names are "ns1" or "dns1". For example, ns1.awebsite.com or dns1.awebsite.com.11. Just below, add the IP of the nameserver in the "IP Address" entry boxes. For example, 128.98.34.112.12. Now create the nameserver by clicking on "Add New Host".Creating the second nameserver13. You will need to create at least 2 nameservers. To create a second nameserver, repeat steps 10 to 12. Common practice dictates that the second nameserver will be named "ns2" or "dns2". For example, ns2.awebsite.com or dns2.awebsite.com.14. By convention, the last part of the ip address of the second nameserver will be incremented by 1. For example, 128.98.34.113.15. At this point you could add additional nameservers but it is not required. To save your nameservers, click on "Save Changes".Final thoughts16. Excellent! You have successfully created private nameservers at GoDaddy.com! Remember that your changes may take up to 72 hours to take effect (propagate).--Can you provide examples of some of the corruption you're seeing?Best Regards,Erik R.HFW Level 3 Support

Ticket DetailsTicket ID: TNA-560313Department: Level 3 SupportPriority: LowStatus: On Hold

Posted On: 31 Jul 2008 11:20 PM

hi,

1/ I updated dns for rootshosting.net

2/ (I'll keep on following up on that one, no need for you to loook into it now) godaddy: I followed your instructions as closely as can be but that doesnt' lead me to update ns*.rootshosting.net... rather wants me to create ns entries using each url name... 3/ errors I see so far:

looks like websites from godaddy resolve to new IP but:

a.rootsreggaeclub.com opens main page of reggaeguesthouse.com (without picutres and links)

b. reggaeguesthouse.com's navigation's script (top_guest_house.htm) has been cut in half (and maybe other files too but I havnt' checked yet)

c. please note that I've updated .htacess files in these 2 domains

from

AddType application/x-httpd-php .htmAddType application/x-httpd-php5 .php

AddType application/x-httpd-php5 .htm

because pages were not opening... (and they displayed properly for a while after that, I think it's not the origin of the mess)

Kindly

Setup VPS for Joomla

Ticket DetailsTicket ID: TNA-560313Department: Level 3 SupportPriority: LowStatus: On Hold

Tom H.

Posted On: 31 Jul 2008 11:59 PM

Hello Setup VPS for Joomla,

I am sorry, I wasn't able to find root password for server.rootshosting.net in this ticket. Could you please provide it.

Domain rootshosting.net still have ns41/ns42.hostforweb.net assigned on server side.

We should change that, and setup your nameservers there properly.

Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ customer.care

Posted On: 01 Aug 2008 12:15 AM

hi,

sorry, I think i did that already for rootshosting, please see attached... did it abotu an hour ago

Kindly

Setup VPS for Joomla

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesThu, 31 Jul 2008 23:59:36 -0500CC: From: sysadminHello Setup VPS for Joomla,I am sorry, I wasn't able to find root password for server.rootshosting.net in this ticket. Could you please provide it.Domain rootshosting.net still have ns41/ns42.hostforweb.net assigned on server side.We should change that, and setup your nameservers there properly.Best regards,Tom H.HostForWeb Inc.Please send us your comments @ customer.care

Ticket DetailsTicket ID: TNA-560313Department: Level 3 SupportPriority: LowStatus: On Hold

Attachments rootshsoting.jpg (49.73 KB)

Tom H.

Posted On: 01 Aug 2008 12:50 AM

Setup VPS for Joomla,

Domain had old nameservers assigned on server side.

It's because this option was enabled in WHM - Tweak Settings:

"When adding a new domain, if the domain is already registered, ignore the configured nameservers, and set the NS line to the authoritative (registered) ones."

It's enabled in WHM by default.

I've checked all domains hosted on that VPS, and setup proper nameservers.

Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ customer.care

Posted On: 01 Aug 2008 01:19 AM

no please don't do that, I'm sending them one afer the other because I can't afford to have them all go down at the same time since there are some problems with VPS

only bookhostelbook and rootshosting should point to VPS, others are still on shared

(also reggaeguesthouse, rootsreggaeclub and hotelcransmontana.ch, but they are registered outside)

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesFri, 1 Aug 2008 00:50:18 -0500CC: From: sysadminSetup VPS for Joomla,Domain had old nameservers assigned on server side.It's because this option was enabled in WHM - Tweak Settings:"When adding a new domain, if the domain is already registered, ignore the configured nameservers, and set the NS line to the authoritative (registered) ones."It's enabled in WHM by default.I've checked all domains hosted on that VPS, and setup proper nameservers.Best regards,Tom H.HostForWeb Inc.Please send us your comments @ customer.care

Ticket DetailsTicket ID: TNA-560313Department: Level 3 SupportPriority: LowStatus: On Hold

Tom H.

Posted On: 01 Aug 2008 01:27 AM

Setup VPS for Joomla,

I've setup your private nameservers on server side, so domains are configured to be pointed to VPS when you are ready for that.

Since domains are still using our nameservers in domain registrar, they are pointed to shared server. When you are ready to point any domain to VPS, you just ahve to change nameservers at registrar.

Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ customer.care

Posted On: 01 Aug 2008 01:35 AM

yes, ^_^, that was my plan

but now I got issues with about every website that points to VPS:1. www.reggaeguesthouse.com has had some scripts corrupt this morning while the VPS went down. so far the only thing I've noticed is that the navigation script has been cut in half... (I think you should reload a 48h old backup of that website (from general chmod performed by support to 755.644)

this website resolves to correct IP from godaddy

2. www.rootsreggaeclub.com main page displays the main page script of www.reggaeguesthouse.com (without pictures and if i click on an internal link then rootsreggaeclub opens properly

3. websites www.bookhostelbook.com (hfwdomains) www.hotelcransmontana.ch (switch) still point to shared while nameservers have been changed for about 48hours to ns1/2.rootshosting.net.

this is from switch:

Test results in detailFailuresTest: The SOA answer is not authoritative==> ns2.rootshosting.net./66.225.216.126WarningsSuccessesTest: No illegal symbols found in domain name==> genericTest: All addresses are distinct==> genericTest: Delegation response fit in a 512 byte UDP packet==> genericTest: Server replies to TCP DNS request on port 53==> ns2.rootshosting.net./66.225.216.126Test: No illegal use of dash ('-') in the domain name found==> genericTest: At least one nameserver found==> genericTest: Server replies to UDP DNS request on port 53==> ns2.rootshosting.net./66.225.216.126==> ns1.rootshosting.net./64.202.120.110Test: Delegation response with additional fit in a 512 byte UDP packet==> genericTest: SOA record found==> ns2.rootshosting.net./66.225.216.126Test: At least two nameservers found==> genericTest: Address is not part of a private subnet==> ns2.rootshosting.net.==> ns1.rootshosting.net.

Kindly

Setup VPS for Joomla

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesFri, 1 Aug 2008 01:27:11 -0500CC: From: sysadminSetup VPS for Joomla,I've setup your private nameservers on server side, so domains are configured to be pointed to VPS when you are ready for that.Since domains are still using our nameservers in domain registrar, they are pointed to shared server. When you are ready to point any domain to VPS, you just ahve to change nameservers at registrar.Best regards,Tom H.HostForWeb Inc.Please send us your comments @ customer.care

Ticket DetailsTicket ID: TNA-560313Department: Level 3 SupportPriority: LowStatus: On Hold

Tom H.

Posted On: 01 Aug 2008 02:10 AM

Setup VPS for Joomla,

1. Is there any full account backup for reggaeguesthouse.com. If not, we can check for full VPs backup on our NAS, and restore public_html for that account.

2. http://www.rootsreggaeclub.com/ is opening now. Option allow_url_include was not enabled in your php configuration, and index.html of rootsreggaeclub.com have this line:

include "http://www.reggaeguesthouse.com/top_guest_house.htm";

I've enabled allow_url_include, but I would like to warn you that it is EXTREMELY dangerous function, it could cause various exploits of your whole server. That option is disabled in newer versions of PHP by default.

3. Both domains are now using proper nameservers at domain registrar and on server side, it should resolve properly to VPS shortly (you would probably have to wait for DNS to propagate).

Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ customer.care

Posted On: 01 Aug 2008 03:00 AM

hi,

thanks for that

1/any backup for reggaeguesthouse.com is fine but I'd like to know how can a html page be cut in half... how can we make sure that it didnt' happen elsewhere on the server?

2/for allow_url_include you can disable it... I don't understand why this url is fetching in reggaeguesthouse, I'll look into it. (I confirm, please disable allow_url_include) I'll change the script but I have no clue what it's doing there

Thanks

Setup VPS for Joomla

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesFri, 1 Aug 2008 02:10:16 -0500CC: From: sysadminSetup VPS for Joomla,1. Is there any full account backup for reggaeguesthouse.com. If not, we can check for full VPs backup on our NAS, and restore public_html for that account.2. http://www.rootsreggaeclub.com/ is opening now. Option allow_url_include was not enabled in your php configuration, and index.html of rootsreggaeclub.com have this line:include "http://www.reggaeguesthouse.com/top_guest_house.htm";I've enabled allow_url_include, but I would like to warn you that it is EXTREMELY dangerous function, it could cause various exploits of your whole server. That option is disabled in newer versions of PHP by default. 3. Both domains are now using proper nameservers at domain registrar and on server side, it should resolve properly to VPS shortly (you would probably have to wait for DNS to propagate).Best regards,Tom H.HostForWeb Inc.Please send us your comments @ customer.care

Ticket DetailsTicket ID: TNA-560313Department: Level 3 SupportPriority: LowStatus: On Hold

Posted On: 01 Aug 2008 03:03 AM

also

it appears that PHP register_globals setting is `ON` instead of `OFF

how is that possible since both my VPS are supposed to be identical???????????

are there other things that were not performed as requested in the copy of the settings of server.securehotelbooking.com?

Mattieu

Ticket DetailsTicket ID: TNA-560313Department: Level 3 SupportPriority: LowStatus: On Hold

Posted On: 01 Aug 2008 03:13 AM

also2

It was confirmed to me that all files and folders on VPS where 644 and 755 respectively

I see now that it's not the case, files have not been changed to 644...

this and the server setup make that websites will go crippled with exploits again and we'll have to run through a migratoin again

please tell me what to do to make sure that this server and securhotelbooking server are set ExactlY the same

Kindly

Setup VPS for Joomla

Tom H.

Posted On: 01 Aug 2008 03:24 AM

Setup VPS for Joomla,

we have this 2 backups of your VPS available:

7.5G Jul 28 21:58 This email address is being protected from spambots. You need JavaScript enabled to view it.

7.6G Jul 30 15:06 This email address is being protected from spambots. You need JavaScript enabled to view it.

Have you checked file itself, is it broken, or it's just showing broken in browser?

I've disabled allow_url_include, and register_globals.

We can't create EXACT copy of some VPS. Every new VPS is created from scratch, and it has some default settings. And, we can't always see all settings on old VPs to copy it to new one. In most cases, we would need you to list what exact settings you need on new VPs, and we are then configuring it (or installing some additional software).

I see that all files and directories on reggae account are setup with 755 permissions.

There are not much files with 777 permissions (only some files in /home/reggaegu/public_html.s/components

And, public_html.s looks like some backup, it's not accessible online.

Where were accounts on this VPs moved from, older VPs or from shared space?

Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ customer.care

Posted On: 01 Aug 2008 03:49 AM

1/7.6G Jul 30 15:06 This email address is being protected from spambots. You need JavaScript enabled to view it.

I checked the file, problem comes from the file itself... the first 3/4 of the file were eaten away somehow when the server went down. website was showing ok last night.

I'm scared other websites may have had problems as well... I think we should reload hotel-montpaisible.ch / hotel-crans-montana.com, hotelcransmontana.ch, hotel-montpaisible.ch, montpaisible.ch, rayonghomeandland.com, bookhostelbook.com and reggaeguesthouse.com, just in case

2/forget for chmod thing, I'll do it myself if it's a problem for you

3/for the settings of the VPS, isn't it possible to see all the settings files from teh other VPS and do the same here? (such as PHP.ini and other files of which I don't know the name)

and isnt' there a way to see what extra modules have been added after standard install on the other VPS and install the same here?

4/have you turned of allow_url_include and register globals?

Kindly

Setup VPS for Joomla

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesFri, 1 Aug 2008 03:24:28 -0500CC: From: sysadminSetup VPS for Joomla,we have this 2 backups of your VPS available:7.5G Jul 28 21:58 This email address is being protected from spambots. You need JavaScript enabled to view it. Jul 30 15:06 This email address is being protected from spambots. You need JavaScript enabled to view it. you checked file itself, is it broken, or it's just showing broken in browser?I've disabled allow_url_include, and register_globals.We can't create EXACT copy of some VPS. Every new VPS is created from scratch, and it has some default settings. And, we can't always see all settings on old VPs to copy it to new one. In most cases, we would need you to list what exact settings you need on new VPs, and we are then configuring it (or installing some additional software).I see that all files and directories on reggae account are setup with 755 permissions.There are not much files with 777 permissions (only some files in /home/reggaegu/public_html.s/components And, public_html.s looks like some backup, it's not accessible online.Where were accounts on this VPs moved from, older VPs or from shared space?Best regards,Tom H.HostForWeb Inc.Please send us your comments @ customer.care

Ticket DetailsTicket ID: TNA-560313Department: Level 3 SupportPriority: LowStatus: On Hold

Tom H.

Posted On: 01 Aug 2008 03:55 AM

Setup VPS for Joomla,

We can't restore files for all those accounts. It's possible that there were some corrupted files after yesterdays problems.

If you like, we can do complete VPS restore (from that backup).

I've disabled allow_url_include and register_globals

Do you have any ticket last VPS was setup through? We can't be sure that we will be able to copy each setting from old VPs to this new one.

Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ customer.care

Posted On: 01 Aug 2008 05:27 AM

yes, complete is fine, then please run chmod 755 and files 644 for me... I'm so scared to mess up the whole system when I do that (if it's a bother I'll do it though)

VPS setup ticket was QIK-756629 but I'm not sure what the hfw agent has decied to implement of it ... it's also kind of a Q&A and I dont always know the outcome of hte agent's decision

Kindly

Setup VPS for Joomla

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesFri, 1 Aug 2008 03:55:03 -0500CC: From: sysadminSetup VPS for Joomla,We can't restore files for all those accounts. It's possible that there were some corrupted files after yesterdays problems.If you like, we can do complete VPS restore (from that backup).I've disabled allow_url_include and register_globalsDo you have any ticket last VPS was setup through? We can't be sure that we will be able to copy each setting from old VPs to this new one.Best regards,Tom H.HostForWeb Inc.Please send us your comments @ customer.care

Ticket DetailsTicket ID: TNA-560313Department: Level 3 SupportPriority: LowStatus: On Hold

Tom H.

Posted On: 01 Aug 2008 05:29 AM

Setup VPS for Joomla,

Please confirm that you want COMPLETE VPS restore from backup. After VPs is restored, we will disable register_globals.

And, if I got you right, you would ned ALL directories in public_html of accounts to be set with 755, and files with 644 permissions?

Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ customer.care

Posted On: 01 Aug 2008 06:11 AM

yes, i think we should reload backup in order to make sure no more files were eaten away

yes, ALL directories in public_html of accounts to be set with 755, and files with 644 permissions (with suPHP on that should still work for most apps right? used to be like that on former vps)

also, many setup hints in the support ticket I mentionned... do you have time to read or should I make a summary for you ^_^?

Kindly

Setup VPS for Joomla

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesFri, 1 Aug 2008 05:29:39 -0500CC: From: sysadminSetup VPS for Joomla,Please confirm that you want COMPLETE VPS restore from backup. After VPs is restored, we will disable register_globals.And, if I got you right, you would ned Best regards,Tom H.HostForWeb Inc.Please send us your comments @ customer.care

Ticket DetailsTicket ID: TNA-560313Department: Level 3 SupportPriority: LowStatus: On Hold

Tom H.

Posted On: 01 Aug 2008 06:20 AM

Setup VPS for Joomla,

I've started restore procedure. Your VPs MUST be stopped during that. After it's restored, I'll start it and set permissions.

Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ customer.care

Posted On: 01 Aug 2008 07:33 AM

hi, sorry to interupt

I know you're it's normal that websites go down, but read this, it may help bring some light on the problem:

the website hotelcransmontana.ch has been set a long time ago to use ns1/2.rootshosting.net but never resolved... it still shows properly with IP from the reseller

but each time that the server has been down, this site with IP from reseller has been down as well

systematically... eventhough it appears to be opening form the reseller...

this tells me that somewhere in the settings there's something that still tells ns1/2.rootshosting.net to redirect to shared...

I noticed it going down yesterday each time the the VPS was down... i really thought that strange since it's opening from another account... it's down again now, you can check it out www.hotelcransmontana.ch

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesFri, 1 Aug 2008 06:20:37 -0500CC: From: sysadminSetup VPS for Joomla,I've started restore procedure. Your VPs MUST be stopped during that. After it's restored, I'll start it and set permissions.Best regards,Tom H.HostForWeb Inc.Please send us your comments @ customer.care

Ticket DetailsTicket ID: TNA-560313Department: Level 3 SupportPriority: LowStatus: Open

Tom H.

Posted On: 01 Aug 2008 07:43 AM

Setup VPS for Joomla,

hotelcransmontana.ch is using this nameservers in domain registrar:

ns2.rootshosting.net. [216.246.52.234 (NO GLUE)] [US]

ns1.rootshosting.net. [216.246.52.233 (NO GLUE)] [US]

You can check that here:

http://www.checkdns.net/quickcheckdomainf.aspx

Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ customer.care

Posted On: 01 Aug 2008 07:49 AM

hi,

thanks for the tip

but this is what i set at registrar side 3 days ago

but on firefox it still shows IP 216.246.77.64...

and does go down when server goes down

and registrar gives message

FailuresTest: The SOA answer is not authoritative==> ns2.rootshosting.net./66.225.216.126WarningsSuccessesTest: No illegal symbols found in domain name==> genericTest: All addresses are distinct==> genericTest: Delegation response fit in a 512 byte UDP packet==> genericTest: Server replies to TCP DNS request on port 53==> ns2.rootshosting.net./66.225.216.126Test: No illegal use of dash ('-') in the domain name found==> genericTest: At least one nameserver found==> genericTest: Server replies to UDP DNS request on port 53==> ns2.rootshosting.net./66.225.216.126==> ns1.rootshosting.net./64.202.120.110Test: Delegation response with additional fit in a 512 byte UDP packet==> genericTest: SOA record found==> ns2.rootshosting.net./66.225.216.126Test: At least two nameservers found==> genericTest: Address is not part of a private subnet==> ns2.rootshosting.net.==> ns1.rootshosting.net.

( I can send you a picture of my screen that shows the FF IP tool indicating that it's opening on shared if you don't belive me ^_^)

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesFri, 1 Aug 2008 07:43:26 -0500CC: From: sysadminSetup VPS for Joomla,hotelcransmontana.ch is using this nameservers in domain registrar:ns2.rootshosting.net. [216.246.52.234 (NO GLUE)] [US]ns1.rootshosting.net. [216.246.52.233 (NO GLUE)] [US]You can check that here:http://www.checkdns.net/quickcheckdomainf.aspxBest regards,Tom H.HostForWeb Inc.Please send us your comments @ customer.care

Ticket DetailsTicket ID: TNA-560313Department: Level 3 SupportPriority: LowStatus: On Hold

Tom H.

Posted On: 01 Aug 2008 08:00 AM

Setup VPS for Joomla,

this looks like there are still some old IPs cached for those nameservers somewhere. You should check that in registrar, where hotelcransmontana.ch is registered.

Your VPS has been restored from backup, I will change permissions now.

Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ customer.care

Posted On: 01 Aug 2008 08:17 AM

hi,

sorry,

server down again

is it possible that i put server down myself by putting

AddType application/x-httpd-php5 .htm

in .htaccess of reggae account?

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesFri, 1 Aug 2008 08:00:06 -0500CC: From: sysadminSetup VPS for Joomla,this looks like there are still some old IPs cached for those nameservers somewhere. You should check that in registrar, where hotelcransmontana.ch is registered.Your VPS has been restored from backup, I will change permissions now.Best regards,Tom H.HostForWeb Inc.Please send us your comments @ customer.care

Ticket DetailsTicket ID: TNA-560313Department: Level 3 SupportPriority: LowStatus: Open

Posted On: 01 Aug 2008 08:18 AM

and sorry again, looks like it came back now

Ticket DetailsTicket ID: TNA-560313Department: Level 3 SupportPriority: LowStatus: Open

Tom H.

Posted On: 01 Aug 2008 08:24 AM

Setup VPS for Joomla,

Restore is done, and server is back up. I've disabled register_globals.

And, I've changed permissions for all files within public_html for all accounts to 644, and directories to 755.

Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ customer.care

Posted On: 01 Aug 2008 09:04 AM

Hi,

This is the best I can come up with regarding to what has been done wiht the other VPS

Hopefully that's all:

PHP.INI1/register_globals = 02/disable_functions = show_source, system, shell_exec, passthru, exec, phpinfo, popen, proc_open3/allow_url_fopen = 04/magic_quotes_gpc = 15/safe_mode = 16/open_basedir = /dir/to/include/change/me #Prevent Global Variable Injection Attacksphp_flag register_globals off#Prevent Cross Site Scripting (XSS) Attacksphp_flag allow_url_fopen off#Prevent Code Injection Attacksphp_flag magic_quotes_gpc on

# Block out any script trying to set a mosConfig value through the URLRewriteCond %{QUERY_STRING} mosConfig_[a-zA-Z_]{1,21}(=|\%3D) [OR]# Block out any script trying to base64_encode crap to send via URLRewriteCond %{QUERY_STRING} base64_encode.*$.*$ [OR]# Block out any script that includes a tag in URLRewriteCond %{QUERY_STRING} (\|%3E) [NC,OR]# Block out any script trying to set a PHP GLOBALS variable via URLRewriteCond %{QUERY_STRING} GLOBALS(=|\[|\%[0-9A-Z]{0,2}) [OR]# Block out any script trying to modify a _REQUEST variable via URLRewriteCond %{QUERY_STRING} _REQUEST(=|\[|\%[0-9A-Z]{0,2})# Send all blocked request to homepage with 403 Forbidden error!RewriteRule ^(.*)$ index.php [F,L]###Block hot linking:RewriteEngine OnRewriteCond %{HTTP_REFERER} !^http://(.+\.)?securehotelbooking\.com/ [NC]RewriteCond %{HTTP_REFERER} !^$RewriteRule .*\.(jpe?g|gif|bmp|png)$ /images/no_hot_link.jpe [L] #### APACHE: How do I block directory scans with .htaccess?RewriteRule ^/*.*$ /index.php

MODULES:1/modsecurity 2.5.over 2/use safeMode3/Follow the "Least Privilege" principle for running PHP using tools such as suPHP but I'm nt sure about settings... how can I access settings fro that?6/TripWire or SAMHAIN or other, up to you

Settings:

I can go through tweak settings myself I think, is there anywhere else I should look into please? SSH port changed to

John J.

Posted On: 01 Aug 2008 09:22 AM

Setup VPS for Joomla:

This ticket is 7 pages long and quite an extensive/exhausting read.

Can you please summarize what you need on what server? (Main IP would be very helpful)

root password also!

Thanks,

John Jones

Level 2 Support

www.hostforweb.com

Please send us your comments @ customer.care

Posted On: 01 Aug 2008 09:58 AM

hi,

I just did, it's in my previous post

you're welcome to comment or improve

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesFri, 1 Aug 2008 09:22:50 -0500CC: From: sysadminSetup VPS for Joomla:This ticket is 7 pages long and quite an extensive/exhausting read.Can you please summarize what you need on what server? (Main IP would be very helpful)root password also!Thanks,John JonesLevel 2 Supportwww.hostforweb.comPlease send us your comments @ customer.care

Ticket DetailsTicket ID: TNA-560313Department: Level 3 SupportPriority: LowStatus: On Hold

Posted On: 01 Aug 2008 09:59 AM

sorry, main IP 216.246.52.233

John J.

Posted On: 01 Aug 2008 10:18 AM

Hello:

Just to clarify, you are asking for the differences on /usr/lib/php.ini on the VPS at 66.225.216.125 AND

the VPS located at 216.246.52.233, is that accurate?

Thanks,

John Jones

Level 2 Support

www.hostforweb.com

Please send us your comments @ customer.care

Posted On: 01 Aug 2008 10:25 AM

hi,

no, this list above was the things to perform on the new VPS 216.246.52.233 that are more or less what we did on the other one 66.225.216.125

if I understand your question... and some of these settings are intended for php.ini but I'm not sure which one for I understood that there were several php.ini on a server

also can we disable phpinfo functions please

I hope that was your question

Thanks

Setup VPS for Joomla

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesFri, 1 Aug 2008 10:18:27 -0500CC: From: sysadminHello:Just to clarify, you are asking for the differences on /usr/lib/php.ini on the VPS at 66.225.216.125 AND the VPS located at 216.246.52.233, is that accurate?Thanks,John JonesLevel 2 Supportwww.hostforweb.comPlease send us your comments @ customer.care

Ticket DetailsTicket ID: TNA-560313Department: Level 3 SupportPriority: LowStatus: On Hold

Egor M.

Posted On: 01 Aug 2008 11:04 AM

Setup VPS for Joomla, we can install suPHP for you on your VPS. Also, we can install mod_security (it have some definitions against Joomla attacks). All other php.ini tweaks and such are good, if you want you can implement them.

Egor M.

Support Dep.

Posted On: 01 Aug 2008 11:07 AM

Thanks, I'll try myself to it

I was trying to solve my dns issue and I noticed that all dns zones that should be under ns1/2.rootshosting.net are still under ns41/42.hostforweb.net (which is the reseller account)

I also noticed that IPs are mixed up between the old and new VPS IPs for most accounts dns settings

all these accounts should be receiving through ns1/2.rootshosting.net eventhough I'll update most of them later from registrar, but dns zone looks all mixed-up for now

Kindly

Setup VPS for Joomla

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesFri, 1 Aug 2008 11:04:11 -0500CC: From: sysadminSetup VPS for Joomla, we can install suPHP for you on your VPS. Also, we can install mod_security (it have some definitions against Joomla attacks). All other php.ini tweaks and such are good, if you want you can implement them.Egor M.Support Dep.

Ticket DetailsTicket ID: TNA-560313Department: Level 3 SupportPriority: LowStatus: On Hold

Egor M.

Posted On: 01 Aug 2008 11:26 AM

Setup VPS for Joomla, to fix DNS problems you should go to Edit DNS Zone in WHM and make sure that all zones are using correct NSes, after you can go ahead and update NS data at your registrar.

Egor M.

Support Dep.

Posted On: 01 Aug 2008 11:28 AM

by the way, yes, you can install all these things please

Posted On: 01 Aug 2008 12:08 PM

hi, thanks, I've looked at them but really I'm not sure what to put in several fields such as serial number and others and as I remember from old VPS, most settings were different depending on what nameserver was used... I'm unable to set that up, sorry.Also I tried to update the php.ini file with virtuozzo file manager but each time I save it it appears to cut it, when I re-open the php.ini only few lines showI don't know any other way to edit that file, luckily I saved it.please help me to reload it KindlySetup VPS for Joomla

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesFri, 1 Aug 2008 11:26:28 -0500CC: From: sysadminSetup VPS for Joomla, to fix DNS problems you should go to Edit DNS Zone in WHM and make sure that all zones are using correct NSes, after you can go ahead and update NS data at your registrar.Egor M.Support Dep.

Ticket DetailsTicket ID: TNA-560313Department: Level 3 SupportPriority: LowStatus: On Hold

Attachments phpini.txt (40.10 KB)

John J.

Posted On: 01 Aug 2008 12:14 PM

Hello:

Please stop making changes to the system.

It is important that only 1 experienced tech make the necessary corrections.

Also, trying to edit a linux system file with a Windows Notepad contents will fail.

Mod_security has been installed on the VPS.

Other changes still pending.

What are your WHM login credentials please?

Thanks,

John Jones

Level 2 Support

www.hostforweb.com

Please send us your comments @ customer.care

Posted On: 01 Aug 2008 12:16 PM

hi,

sorry, I was told to do it myself by another member of hfw team (egor)

also I saved it in a textpad because i saved the content on my clipboard for security and couldnt reload it after that...

Kindly

Setup VPS for Joomla

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesFri, 1 Aug 2008 12:14:05 -0500CC: From: sysadminHello:Please stop making changes to the system. It is important that only 1 experienced tech make the necessary corrections.Also, trying to edit a linux system file with a Windows Notepad contents will fail.Mod_security has been installed on the VPS.Other changes still pending.What are your WHM login credentials please?Thanks,John JonesLevel 2 Supportwww.hostforweb.comPlease send us your comments @ customer.care

Ticket DetailsTicket ID: TNA-560313Department: Level 3 SupportPriority: LowStatus: On Hold

John J.

Posted On: 01 Aug 2008 12:27 PM

Hello:

What are your WHM login credentials please?

Thanks,

John Jones

Level 2 Support

www.hostforweb.com

Please send us your comments @ customer.care

Posted On: 01 Aug 2008 12:29 PM

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesFri, 1 Aug 2008 12:27:34 -0500CC: From: sysadminHello:What are your WHM login credentials please?Thanks,John JonesLevel 2 Supportwww.hostforweb.comPlease send us your comments @ customer.care

Ticket DetailsTicket ID: TNA-560313Department: Level 3 SupportPriority: LowStatus: On Hold

John J.

Posted On: 01 Aug 2008 01:22 PM

Hello:

I have corrected the nameserver entries under WHM to match the values at the registrar's page.

We are investigating the apache server's mod_security issue now.

We will update this ticket when that is completed and the http://rootshosting.net is working.

Other "issues" still pending.

Thanks,

John Jones

Level 2 Support

www.hostforweb.com

Please send us your comments @ customer.care

John J.

Posted On: 01 Aug 2008 01:25 PM

Hello:

We have to rebuild apache.

We need your permission to do so.

Thanks,

John Jones

Level 2 Support

www.hostforweb.com

Please send us your comments @ customer.care

Posted On: 01 Aug 2008 01:30 PM

yes, please go ahead and rebuild apache, thanks

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesFri, 1 Aug 2008 13:25:42 -0500CC: From: sysadminHello:We have to rebuild apache.We need your permission to do so.Thanks,John JonesLevel 2 Supportwww.hostforweb.comPlease send us your comments @ customer.care

Ticket DetailsTicket ID: TNA-560313Department: Level 3 SupportPriority: LowStatus: On Hold

Matt G.

Posted On: 01 Aug 2008 02:24 PM

Greetings,

Mod security is now installed.

Thanks,

Matt Guza

Dayshift Support Manager

www.hostforweb.com

matt

Please send us your comments @ customer.care

Posted On: 01 Aug 2008 08:24 PM

hi,

thanks a lot.

I'll wait for john J to come back online again because he's the one who's followed up the setup the most, recently, and he'll know what's left to do

Kindly

Setup VPS for Joomla

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesFri, 1 Aug 2008 14:24:17 -0500CC: From: sysadminGreetings,Mod security is now installed.Thanks,Matt GuzaDayshift Support Managerwww.hostforweb.commattPlease send us your comments @ customer.care

Ticket DetailsTicket ID: TNA-560313Department: Level 3 SupportPriority: LowStatus: On Hold

Michael C.

Posted On: 01 Aug 2008 10:15 PM

Hello,

As far as I know, John J. will not be back in until Monday morning CST.

We are able to complete any further tasks if you would like.

Just let us know.

Thanks.

Kind Regards,

Michael Collins

HostForWeb Support

Posted On: 01 Aug 2008 11:27 PM

no problem, I can wait till monday morning john comes back

thanks

Setup VPS for Joomla

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesFri, 1 Aug 2008 22:15:16 -0500CC: From: sysadminHello,As far as I know, John J. will not be back in until Monday morning CST. We are able to complete any further tasks if you would like.Just let us know.Thanks.Kind Regards,Michael CollinsHostForWeb Support

Ticket DetailsTicket ID: TNA-560313Department: Level 3 SupportPriority: LowStatus: On Hold

Stas S.

Posted On: 02 Aug 2008 01:17 AM

Hi,

I've copied php settings from VPS server.securehotelbooking.com to server.rootshosting.net. From now they are same (and functions show_source, system, shell_exec, passthru, exec, phpinfo, popen, proc_open disabled).

Best regards,

Stas S.

Level 3 Dep.

Posted On: 05 Aug 2008 07:57 AM

hi,

it seems that since the website rayonghomeandland.com is on the new server.rootshosting.net some admin pages don't open properly on some computers (and on others they are ok)

would it be possible to reload this website from the copy from shared (reggaegu 216.246.77.64) please, and see what happens

Kindly

Setup VPS for Joomla

Stas S.

Posted On: 05 Aug 2008 08:12 AM

Hi,

Working on it, please hold on.

Best regards,

Stas S.

Level 3 Dep.

Stas S.

Posted On: 05 Aug 2008 08:19 AM

Hi,

All files for domain rayonghomeandland.com was copied to VPS from shared account. I've replaced also mysql database homeandl_joom1.sql

63M public_html - existent files

62M public_html.old - old files

homeandl_joom1.old.sql - old mysql database

homeandl_joom1.sql - existent database

Please check.

Best regards,

Stas S.

Level 3 Dep.

Posted On: 06 Aug 2008 10:30 AM

hi,

I think that fantastico with joomla 1.5 is not yet enabled on my server.rootshosting.net

would it be possible to install it please

Kindly

Setup VPS for Joomla

Mike P.

Posted On: 06 Aug 2008 12:25 PM

Greetings,

You will be able to install Joomla throught fantastico by logging into your root WHM and enabling the Joomla script. Please let us know if you have any further difficulities with this.

Thanks,

Mike Palumbo

Level 2 Support

www.hostforweb.com

Please send us your comments @ customer.care

Max P.

Posted On: 06 Aug 2008 12:33 PM

Hello,

Fantastico will be ready to use within 15 minutes.

Max P.

Account Dep.

http://forums.hostforweb.com

http://hostforweb.com/support/faq.php

Posted On: 06 Aug 2008 11:06 PM

hi,

sorry, it seems that I still have problems with website rayonghomeandland.com

would it be possible that you reload one more time the copy from shared account please

Kindly

Setup VPS for Joomla

Max P.

Posted On: 06 Aug 2008 11:31 PM

Hello,

You mean you need to re-transfer an account?

Please confirm.

Max P.

Account Dep.

http://forums.hostforweb.com

http://hostforweb.com/support/faq.php

Posted On: 06 Aug 2008 11:34 PM

hi,

I need to take data from account homeandl in shared and send it one more time to server.rootshosting.net because I have to check why this website is not working properly under vps

Kindly

Setup VPS for Joomla

Quality Hosting for Joomla: how to setup VPS securely to host Joomla 1.5 websitesWed, 6 Aug 2008 23:31:01 -0500CC: From: billingHello,You mean you need to re-transfer an account?Please confirm.Max P.Account Dep.http://forums.hostforweb.comhttp://hostforweb.com/support/faq.php

Ticket DetailsTicket ID: TNA-560313Department: Account & Billing Dep.Priority: LowStatus: On Hold

Max P.

Posted On: 06 Aug 2008 11:39 PM

Hello,

Could you please submit a separate request to This email address is being protected from spambots. You need JavaScript enabled to view it.?

Thank You.

Max P.

Account Dep.

http://forums.hostforweb.com

http://hostforweb.com/support/faq.php

Posted On: 14 Aug 2008 10:19 AM

hi,

sorry to ask about that, it may sound like a dumb question to you.

on this server we have installed things like mod_security or other security/scan modules

my question is: do all these modules or upgrades installed require specific configuration from me? or maybe even activation?

Kindly

Setup VPS for Joomla

Stas S.

Posted On: 14 Aug 2008 11:27 AM

Hi,

No, mod_security already configured.