Setting Up VPS for Joomla and Making Migration, Tutorial and Advises

Hi,

Now migration of all websites is made and I have several problems that I'd like to ask you advise with.

I hope somebody can bear with me for final VPS setup to have my websites work 100% as they were on shared.

1st and main problem I have is: eventhough suexec is installed

(if I understood you properly suexec allow me to work joomla with folder755 file644),

I still have many scripts that can't function properly with folder755 file644, most of them require 777 still...

I appears that this issue affects mainly galleries but other scripts as well.

Sample pages in attachements


1. Please tell me what setting I should use in order to have this work properly (it is the major point you used to convince me to upgrade to VPS ^_^)


2. Also, if you choose to help me with this ticket (and there may be a couple of minor issues as well), is it possible to have the same person reply to me each time, it's ok if I wait periods of 3 days (I'm building a serious website now and this is the time I set the server right)


Kindly

hosting



Attachments hfw_wakupma.jpg (61.03 KB)

hosting cheap

Posted On: 24 May 2008 02:03 AM

more


Attachments hfw_secure1.jpg (50.60 KB)

hosting cheap

Posted On: 24 May 2008 02:03 AM

last


Attachments hfw_rayong.jpg (102.93 KB)

Tom H.

Posted On: 24 May 2008 03:02 AM

hosting ,


As I am able to see, mod_suphp was installed, but it is disabled in Apache config now.

If you like, I can enable it. Please notice that suPHP does not allow any directory to be setup with 777 permissions.


Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ This email address is being protected from spambots. You need JavaScript enabled to view it.

hosting cheap

Posted On: 24 May 2008 04:21 AM


yes we can go ahead and try

thanks




compare hosting for website

Posted On: 24 May 2008 04:59 AM

hosting ,


SUPHP is now enabled on your server.


I've noticed that Apache started throwing errors for one account:


Sat May 24 04:57:04 2008] [alert] [client 74.6.16.168] /home/hotelato/public_html/.htaccess: Invalid command 'php_flag', perhaps mis-spelled or defined by a module not included in the server configuration


With suPHP enabled you can not use php_flag and php_value handlers in .htaccess.


I had to disable "#php_admin_flag safe_mode off" from www.cambodia.bookhostelbook.com VHost entry, it was blocking Apache from starting.


Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ This email address is being protected from spambots. You need JavaScript enabled to view it.

hosting cheap

Posted On: 24 May 2008 06:01 AM


hi,

all my websites are down with following errro message:


Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, This email address is being protected from spambots. You need JavaScript enabled to view it. and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.


Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.



Apache/1.3.41 Server at rootsreggaeclub.com Port 80





except for for bookhostelbook.com, instead of giving me a server error message I get to download an executable file


Kindly

hosting



compare hosting for website.comSubject: LowStatus: On Hold

Tom H.

Posted On: 24 May 2008 06:47 AM

hosting ,


I am looking into your issue, I will get back to you shortly.


Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ This email address is being protected from spambots. You need JavaScript enabled to view it.

Tom H.

Posted On: 24 May 2008 09:24 AM

hosting ,


I had problems to enable suPHP module properly.

suPHP is now disabled and enabled normal php4 and php5 modules. We will have to investigate this more further.

I am moving ticket to Level3 for further investigation.


Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ This email address is being protected from spambots. You need JavaScript enabled to view it.

Stas S.

Posted On: 24 May 2008 02:33 PM

Greetings,


To be sure - on your server should be installed suphp php4?


Best regards,

Stas S.

Level 3 Dep.

hosting cheap

Posted On: 24 May 2008 07:38 PM


Greetings Mr. Stas,

I'm sorry but I don't know at all

If I remember well most websites need php4 and some php5

that's why there will probably be some problem with some lines in some .htaccess

Sorry if I'm so lost

Kindly

hosting



compare hosting for website.comSubject: [#RAJ-568904]: last effort for my migrationDate: Sat, 24 May 2008 14:33:49 -0500CC: From: This email address is being protected from spambots. You need JavaScript enabled to view it.gs,To be sure - on your server should be installed suphp php4?Best regards,Stas S.Level 3 Dep.

Ticket DetailsTicket ID: RAJ-568904Department: Level 3 SupportPriority: LowStatus: On Hold

Stas S.

Posted On: 24 May 2008 08:23 PM

Greetings,


Reinstalling suphp on your server, please hold on.


Best regards,

Stas S.

Level 3 Dep.

Stas S.

Posted On: 24 May 2008 09:12 PM

Greetings,


suphp installed.

Please note that you should remove all php_flag parameters from .htaccess files.


Best regards,

Stas S.

Level 3 Dep.

hosting cheap

Posted On: 25 May 2008 01:08 AM


Greetings Mr. Stas

I'm checking websites now and need to ask you a big question that is not of your responsibility but is major for me, I hope you can answer.

as you told me, I can't use php_flag anymore in my .htaccess


but joomla needs to use flag to register globals off... if not ther'es a security problem...

my question is:

what should I do... or maybe there's nothing to do if server's settings made joomla secured without that flag...

Kindly

hosting

Stas S.

Posted On: 25 May 2008 01:28 AM

Greetings,


register_global is off by default on your server and there is no need to disable it again.


Best regards,

Stas S.

Level 3 Dep.

hosting cheap

Posted On: 25 May 2008 02:54 AM


Hi,

thanks a lot for your help, I'm resetting most sites successfully but am having an issue with www.hotel-montpaisible.ch


website doesn't open and asks to download file www.hotel-montpaisible.ch instead

regardless of .htaccess contentKindly

hosting


 

Ticket DetailsTicket ID: RAJ-568904Department: Level 3 SupportPriority: LowStatus: On Hold

Boris S.

Posted On: 25 May 2008 03:06 AM

hosting ,


http://www.hotel-montpaisible.ch/ is opening flawlessly for me, displaying a page of Crans-Montana Swiss hotel.


It's DNS records are also fine, might be DNS caching on your ISP's side.





Best regards,


Boris S.

HostForWeb Inc.

hosting cheap

Posted On: 25 May 2008 05:49 AM


hi,

sorry but I waited and checked on 3 different machines, from cambodia, thailand and switzerland...

I still get this problem on www.hotel-montpaisible.ch and www.hotel-crans-montana.com


also lines such as "AddType application/x-httpd-php .htm" on .htaccess don't work and only for these 2 sites as far as I can tell


Kindly

hosting



compare hosting for website.comSubj

Ticket DetailsTicket ID: RAJ-568904Department: Level 3 SupportPriority: LowStatus: On Hold

Alex T.

Posted On: 25 May 2008 06:16 AM

Greetings,


You should used AddHandler directive instead of AddType in your .htaccess files. I've corrected that. Please check.


Alex T.

Level3 Support Dep.

hosting cheap

Posted On: 25 May 2008 06:22 AM


hi,

sorry btu I dont think that it's the issue because other websites with AddType work OK

www.hotel-montpaisible.ch is still out

strangely www.hotel-crans-montana.com is opening but the line "AddHandler application/x-httpd-php .htm" is uneffective to call a php script as it used to

it must come from somthing else but whatever you did changed something somewhere

Kindly

hosting



5 May 2008 06:59 AM

Greetings,


Seems to be fixed. Please check now.


Alex T.

Level3 Support Dep.

hosting cheap

Posted On: 25 May 2008 07:03 AM


hi,

almost except that hotel-crans-montana.com still doesnt' accept php lines...

(also please tell me what you did for hotel-montpaisible.ch (which looks good so far) so i have an idea of what happened)

thanks

Kindly

hosting



compare hosting for website.comSubject: [

Posted On: 25 May 2008 07:25 AM

Greetings,


Current .htaccess content for both sites:


AddHandler x-httpd-php .htm

AddType application/x-httpd-php .htm


Both sites are working properly. We don't notice any problems with hotel-crans-montana.com from different machines.


Alex T.

Level3 Support Dep.

hosting cheap

Posted On: 25 May 2008 08:04 AM


hi,

well... there's a menu called by a php include that should be allowed by AddType application/x-httpd-php .htm and that doesnt' open anymore... it used to though... so i'm confused

Kindly

hosting



compare hosting for website.comSubject: [#RAJ-568904]:

Ticket DetailsTicket ID: RAJ-568904Department: Level 3 SupportPriority: LowStatus: On Hold

Alex T.

Posted On: 25 May 2008 08:08 AM

Greetings,


Please provide us with steps we could follow to reproduce your current problem.


Alex T.

Level3 Support Dep.

hosting cheap

Posted On: 25 May 2008 11:08 PM


Hi,

looks like previous issues are all cleared, thanks.

now i'm having 2 problems with VPS and they both concern cpanel:

1. when editing files from cpanel's file manager the window is now very very small and gives only 2 lines of the page to scroll, making it about impossible to work. I tried on several websites and have the same problem2. fantastico deluxe & joomla upgrade... I seem to remember that there was an option for automatic upgrade to joomla 1.5 and that option isnt' there anymore... do you know about that? is it only an option for shared accounts or for rvblue skin?

Kindly

hosting




Posted On: 25 May 2008 11:10 PM

Hello,


Do the issues with the text editor persist if you try other browsers, also?


Best Regards,

Erik R.

HFW Level 3 Support

hosting cheap

Posted On: 25 May 2008 11:25 PM


hi,

You are right to ask, this issue is now only with firefox...

Kindly

hosting



c

Posted On: 26 May 2008 12:52 AM

hosting ,


does working with this editor require the clipboard helper extension to be loaded into Firefox? Can you please try adding your site's URL into Tools >> Options >> Security >> Exceptions (in first block), clearing the browser's cache and restarting Firefox?



Best regards,


Boris S.

HostForWeb Inc.

hosting cheap

Posted On: 26 May 2008 06:37 AM


hi, so sorry...I did that twice but problem persists


also you didnt answer for the fantastico issue

Kindly

hosting

Attachments edit.jpg (87.38 KB)

Boris S.

Posted On: 26 May 2008 06:52 AM

hosting ,


not sure about Fantastico - it's upgraded fresh.


Please switch the account to use x3 skin, as you don't have the rvSkin installed to update rv* skins, and x3 does display the Joomla upgrade link, at least when cPanel entered through WHM - pls. see heywakeupman.com account for example.


In x3 you also have the option to use the new file manager (recommended) or legacy, old filemanager (not so recommended).

 

Best regards,


Boris S.

HostForWeb Inc.

hosting cheap

Posted On: 26 May 2008 08:42 AM


hi,

sorry,

Im coming back to this issue with the javascript menu not appearing on www.hotel-crans-montana.com because of php include now showing...

that issue was solved yesterday but it looks like it came back today

Kindly

hosting

 

Posted On: 26 May 2008 08:54 AM

hosting , how we can test it? What file is being included and from which file?


 

Egor M.

Support Dep.

hosting cheap

Posted On: 26 May 2008 09:01 AM


greetings Mr Egor,

there's a php inlude line 77:


and .htaccess should hold necessary commands to run that include...

was off yesterday

then ok

now off again O_o


beats me sir


Kindly

hosting

 

Posted On: 26 May 2008 09:17 AM

hosting , includes over HTTP, requested from the same server are wrong. You should use local includes like «include "/home/hotelcom/public_html/link_menu.html"»

 


Egor M.

Support Dep.

hosting cheap

Posted On: 27 May 2008 04:20 AM

hi,

regarding issue with hotel-crans-montana.com...


has this website been migrated yet???

I keep on updating it through ftp and file manager but I dont' know why changes dont come online

very strange...


Kindly

hosting

Alex T.

Posted On: 27 May 2008 04:39 AM

Greetings,


Please describe your problem more specific and provide us with exact steps we could follow to reproduce it.



hi,

well... I log in hotel-crans-montana.com:2082, I go to cpanel and update index.htm but my changes never come online... I tried on several machines...

made me think that maybe it's still calling for files from the old shared account....

Kindly

hosting


Alex T.

Posted On: 27 May 2008 04:57 AM

Greetings,


I've just uploaded and overwritten index.htm using your cPanel File Manager without any problems and then checked. All changes were applied.


hi,

sorry... it's very strange.. modifications are taken, yes... but nothing comes online....


can you please go to www.hotel-crans-montana.com, next to the jpg that says "imagine" you should read the number 12... (i can see it in cpanel, in virtuozzo... but it doesn't show online... and there's no proxy here)


Kindly

hosting


Greetings,


The following code contains that number 12:



I could see that even when downloaded file from cPanel File Manager.

Please describe your problem more specific.


Alex T.

Level3 Support Dep.

hosting cheap

I could see that even when downloaded file from cPanel File Manager.Please describe your problem more specific.Alex T.Level3 Support Dep.

Ticket DetailsTicket ID: RAJ-568904Department: Level 3 SupportPriority: LowStatus: On Hold

Posted On: 27 May 2008 05:11 AM


hi

can you see on your screen the number 12 when you open www.hotel-crans-montana.com?

I can't

Kindly

hosting


Greetings,


Yes. I see that number. See attached screenshot.


Alex T.

Level3 Support Dep.


Attachments screenshot.gif (150.15 KB)

hosting cheap

Posted On: 27 May 2008 05:27 AM


AMAIZING...

I'll have to wait and see what is going on here :S I swear it doesn't show on any of our machines...


but ther's another issue now:

the website bookhostelbook.com also stopped to open and proposes to download the page instead... worse:

the account bookhostelbook.com has disappeared form whm (folder is still in /home though)

I just notice that but I'm not sure for how long it's been that way


Kindly

hosting


account reggaeguesthouse.com is also gone...

strangely website still opens from here while bookhostelbook.com doesn't

hosting cheap

Posted On: 27 May 2008 05:44 AM

update 2

these 2 accounts used to be under rootsreggaeclub.com when in shared

when we migrated I re-created these 2 accounts separately and removed addon and sub-domain forward...

looks like something rolled back to the old config

not me I swear... or not intentionally :(

Kindly

hosting

Alex T.

Posted On: 27 May 2008 05:54 AM

Greetings,


Please hold on while we are working on your issue.





Egor M.

Support Dep.

hosting cheap

Posted On: 27 May 2008 06:43 AM

Greetings,

yes, all mentioned sites are back up

Can I know please what happened? Did I cause this? how? or is that from the day we installed suphp?

Thanks a lot anyway

Kindly

hosting , «AddHandler x-httpd-php .htm» was added to your .htaccess by Alex T., to make suPHP recognize .htm files as PHP scripts, basically that's all.



Egor M.

Support Dep.

hosting cheap

Posted On: 27 May 2008 07:25 AM


hi again :(

sorry again... somethings has just changed less than 2 hours ago and I can't login ftp anymore

I tried several urls, several ftp software, rebooted my machine...

has anything changed?

Kindly

hosting



Please provide us with host, username and password that you are trying to use to access your FTP.


Alex T.

Level3 Support Dep.

Boris S.

Posted On: 27 May 2008 07:33 AM

hosting ,


I see you are looged into server's shell, is everything working for you now?


Best regards,


Boris S.

HostForWeb Inc.

Egor M.

Posted On: 27 May 2008 07:35 AM

hosting , we didn't changed anything. Please, provide FTP host, login and password you're using.




hi,

i'm using hotelmon / 7000

hotelcom / 7000

among others


I had no problem so far, problem just occured very recently

could be my connection... but it looks fine

If you say that you can connect then I'll just try again tomorrow


Kindly

hosting

Posted On: 27 May 2008 07:50 AM

Greetings,


I've logged in even using simple telnet without any problems:


220---------- Welcome to Pure-FTPd [TLS] ----------

220-You are user number 1 of 50 allowed.

220-Local time is now 07:49. Server port: 21.

220-This is a private system - No anonymous login

220 You will be disconnected after 15 minutes of inactivity.

user hotelmon

331 User hotelmon OK. Password required

pass 7000

230-User hotelmon has group access compare hotelmon

230 OK. Current restricted directory is /


Alex T.

Level3 Support Dep.

hosting cheap

Posted On: 27 May 2008 09:50 PM

hi,

so sorry, but same issue is back again (from earlier in this post issue was solved : Egor M.

Posted On: 27 May 2008 06:29 AM

hosting , as I can see mentioned sites are up. Is there any issues left?

Egor M.

Support Dep.)


issue was solved indeed but now it's back to bad:

www.reggaeguesthouse.com opens but all internal links don't work and ask to download

www.bookhostelbook.com doesn't open and proposes to download

www.hotel-crans-montana.com shows an older version online than the actual page


now I think i can identify the problem:

www.reggaeguesthouse and www.bookhostelbook have old forwards that I can't seem to be able to remove, not even from whm, because they used to be addon domains on shared. I'm refused access now

www.hotel-crans-montana, on shared, used to receive a wildcard forward from www.hotel-montpaisible.ch/ENG/ but as per now I can see no trace of it nowhere


It's probably what's giving us hell for a while

Kindly

hosting


I think these fossil forwards are the ones that give us problem and I

hosting cheap

Posted On: 27 May 2008 09:59 PM

**correction

it's rootsreggaeclub.com that used to host addon reggaeguesthouse and bookhostelbook

Ilya O.

Posted On: 27 May 2008 10:24 PM


In logs some error that ftp end by timeout:

May 27 08:18:47 server pure-ftpd: (This email address is being protected from spambots. You need JavaScript enabled to view it.) [INFO] Timeout - try typing a little faster next time



Need use little letter in www.hotel-montpaisible.ch/ENG/ like www.hotel-montpaisible.ch/eng/


-------------------


Ilya O.

Level 3 Support Dep

hosting cheap

Posted On: 27 May 2008 10:33 PM


sorry... was that the answer to my post? or are you still working on the issue...?


I dont' understand about the typing slow thing... I'm not typing anything, only using whm functions... and they don't work:

Could you remove the addon/subdomain settings for reggaeguesthouse and bookhostelbook under rootsreggaeclub.com please (because it's not working from my interface)


sorry for the capital letter thing... my bad... but I was mentionning that to you because i remember that it was a setting under shared that is probably giving the current problem... I thought you'd be able to find it because it's not appearing on whm... so I repeat: I suspect that the problem we've had for several days with hotel-crans-montana.com is coming from an old wildcard fwd from hotel-montpaisible.ch/eng/ -----> hotel-crans-montana.com

could you please help find out where are the remains of that fwd and remove them please


as per now the 3 websites mentionned in the previous post are still giving the problems detailed in the previous post


Kindly

hosting

Posted On: 28 May 2008 01:10 AM

Hi,

reggaeguesthouse and bookhostelbook removed from reggae (rootsreggaeclub.com)


Only found that http://hotel-crans-montana.com/menu_restaurant.htm openning (include) menu from http://www.hotel-montpaisible.ch/menu_du_jour.htm .


Ilya O.

Level 3 Support Dep

Ilya O.

Posted On: 28 May 2008 01:25 AM

I've don't found any other incorrection in http://hotel-crans-montana.com/


-------------------


Posted On: 28 May 2008 02:35 AM


hi again

thank you but almost nothing has changed...

I'm starting to lose hope

I dont' understand what can cause these malfunctions...


reggaeguesthouse does not allow php include functions in htm pages

bookhostelbook doesn't open and asks to download page

hotel-crans-montana.com does not allow php include function in htm pages (and some pages are ok)


I thought that'd be from old forwards and addons... obviously not


but these 3 websites used to be ok last week


now they are not while I didn't change anything in the script


don't you get a popup for download when you open bookhostelbook for exemple? How can that be?


Kindly

hosting


as per now

reggaeguesthouse.com behaviour:

on IE, when on main url, intnernal links open but the php include doesn't work (see http://www.reggaeguesthouse.com/links2.htm)

on FF (and site is allowed in security options), internal links dont' work at all and propose download of page instead of opening them


bookhostelbook.com

IE and FF don't work, propose to download page


hotel-crans-montana.com

IE and FF: main url doesnt' seem to display changes... whatever I update on server, main index.htm keeps on displaying an old version of the file, even on computers that never opened this website... like if page was cached somewhere

other pages are fine and menu works... only index looks stubborn to update...


most peculiar behaviour, I dont' knwo what to do

Kindly

hosting

Boris S.

Posted On: 28 May 2008 05:45 AM

hosting ,


http://bookhostelbook.com/ - when I click on any of the links in the left vavigation, for. exampla Japan, all links open normally for me:


Japan City Guides: Oita Beppu


Just to be on the safe side - can you please install the FireFox addobn ShowIP and let us know which IP does it display for you in the top right corner when you open bookhostelbook.com ? 66.225.216.125?



Best regards,


Boris S.

HostForWeb Inc.

hosting cheap

Posted On: 28 May 2008 06:37 AM


Hi, This is crazy... :S please take time to read my confusionjust when you said tht bookhostelbook opened I tried and it WORKEDthen I restarted firefox and it DIDNT WORK ANYMORE and gave me that page again (see attachement)... so i can't check IP because page doesn't open at all...

please belive me, there is really a problem, even if most of the times website opens for you... and usually after it opens for you it opens for me... for a while... and not anymore I don't know what to say to give you a hint about the situation

what I noticed:

I have 3 issues affecting differently and not constantly 3 sites, this started several days ago, I think after installation of suphp module

issues: -page not open and ask download

-some specific pages: I modify pages and the old version shows online long after, even if there's no proxy here and I clear all data from browser (even on 1st visit from new pc)... once again, after you say you see the page right, I also see the page right for a while, then not anymore

-php command not accepted even after .htaccess modified

Please note that webiste hotel-montpaisible.ch which is very similar to hotel-crans-montana.com has lines AddHandler x-httpd-php .htm AND AddType application/x-httpd-php .htm and is working fine... (which means that it's not addhandler command that was giving problem as thought yesterday)


sites: at migration time these 3 sites are my only sites being the target of forwards, 2 as addons and hotel-crans-montana.com as folder wildcard redirect from hotel-montpaisible.ch...


That's all the patterns I noticed so far...

there's no proxy hereI propose that, if you also have no clue about the issue today, I wait 24 hours and make a report again tomorrow.


Kindly

hosting


Egor M.

Posted On: 28 May 2008 07:59 AM

hosting , it is weird. I've reloaded page several times, everything is fine. And I don't see anything suspicious in logs too. Have you tried to download proposed file and look at its contents? Maybe it is not yours, but from other server?


Support Dep.

hosting cheap

Posted On: 28 May 2008 08:10 AM


hi,

weird indeed...

but i tried several machines and people in other countries (switzerland) have reported the same result

file that opens is called www.bookhostelbook.com, is unknown type looks like attachements.


Also I have another very strange issue that I will discribe in another ticket and they are maybe linked so it'd be good if somehow both tickets are linked.


Kindly

hosting



I've checked http://www.bookhostelbook.com/ in Opera 9.5, Firefox 3, IE 6\7, Safari - all showing fine. Tried to reload few times - no problems too.


Could you disable your plugins in firefox, clear browser cache and try again?

Also, could you do ping to www.bookhostelbook.com from your side and let us know ip address that you see? From my side it resolving to 66.225.216.125



Best regards,

Stas S.

Level 3 Dep.

hosting cheap

Posted On: 28 May 2008 09:29 PM


hi, apparently website opens properly from USA, I checked with a friend...from here not I installed opera and tried to access bookhostelbook first thing, plz see attach nb 1 then I ping and got attach nb 2 (got ip ok but can't connect) does this help? kindlyhosting



Greetings,


Could you check using http://www.webproxy.pro/ ? Insert full URL and click browse.

I could try to change site ip to be sure that you are opening it from same location as me. Unfortunately I haven't any other ideas how to help you, from all my computers and from all browsers your site opening fine. Our techs tried too - no problems.


Best regards,

Stas S.

Level 3 Dep.

hosting cheap

Posted On: 28 May 2008 10:15 PM


hi,

from http://www.webproxy.pro/ the site opens properly


now I copy the same than I put in ticket [#JIF-165377]:

JUST LESS THAN 15MN AGO ALL WEBSITES WENT BACK TO NORMAL... FOR NOW!?!?!?!?!?!?


I just exited the twilight zone for the moment


thanks

Kindly



sorry to bother for comment, please note the following event:


Cron Daemon

Cron /scripts/upcpþ

9:39 AM


That's got to be related... or something else


Posted On: 28 May 2008 10:54 PM


yes ^_^

I had to go for a smoke... came back and all was good

in between hte cpanel cron job had happened... not sure if it's what did it

I confirm, ALL WEBSITES OPEN PROPERLY NOW, even the joomla install problem from the other thicket, the joomla install was working now, without me re-installing... it just was all good


beats me really

Thanks a lot for your patience


Posted On: 29 May 2008 02:15 AM

hosting ,


I don't know what to tell here. I've checked myself, and my colleagues checked sites, and we don't see any errors, all sites are working properly.


Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ This email address is being protected from spambots. You need JavaScript enabled to view it.

hosting cheap

Posted On: 29 May 2008 02:19 AM


I don't know what to say either...


It's not opening properly from tunisia/cambodia/switzerland


is it possible to run that same cron job again see if it's what put it back earlier?


Kindly



Posted On: 29 May 2008 02:24 AM


Correction:

from tunisia it works now, got to check with switzerland again later

I can confirm only from cambodia as per now...

most confusing...

please put ticket on hold and I will make further testing from other isp

we're biting our tails here

Kindly

hosting



9 May 2008 03:01 AM

hosting ,


I have ran cPanel update, but I hardly doubt that cPanel update have anything with it.

Please check.


Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ This email address is being protected from spambots. You need JavaScript enabled to view it.

hosting cheap

Posted On: 29 May 2008 03:10 AM


hi,

thanks,

no, issue remains and actually worsened as for parallel ticket

url securehotelbooking.com displays apache first install message from here

Kindly

hosting

wStatus: On Hold

Tom H.

Posted On: 29 May 2008 03:22 AM

hosting ,


Have you changed IP for securehotelbooking.com?

Could you please try to ping it and check which IP is it resolving from. You would see that cPanel page if domain is pointing to other IP than account is assigned with.

Domain is opening fine on my end, opening Joomla page.



Hi,

I'm contacting the ISP ...

It's good you changed IP for securehotelbooking.com, I had to do it anyway.

can I ask you to assign IP 66.225.216.127 to securehotelbooking so it's done...

for the current problem I will wait 48 hours and report on status because for now we all have lost too much time.

Kindly

hosting



29 May 2008 03:34 AM

hosting ,


I haven't changed IP for that domain.

Domain is resolving to 66.225.216.125 for me.

Please confirm that you would like IP for securehotelbooking.com to be changed to 66.225.216.127


Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ This email address is being protected from spambots. You need JavaScript enabled to view it.

hosting cheap

Posted On: 29 May 2008 03:40 AM


hi,

yes, IP for securehotelbooking should be changed to become the only website of IP 66.225.216.127


Thanks a lot

and I repeat: please put ticket on hold, I'll report on issues in 48 hours

Kindly

hosting





IP is changed.

I'm putting ticket On Hold, please contact us when you'll need to.


Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ This email address is being protected from spambots. You need JavaScript enabled to view it.

hosting cheap

Posted On: 29 May 2008 08:01 PM


hi,

Dear Mr Tom H,

sorry but I can't wait 48 hours to report on this ticket for issues are very strange indeed...


hotel-crans-montana.ch started to work normally (I have not changed anything)

bookhostelbook.com opens normally if http//:bookhostelbook.com but if using "www" it will not open


but the biggest worry comes from www.securehotelbooking.com.

yesterday I left it with folders 755 and files 644 in top 3 levels of hotelboo's public_html and when I came this morning many files chmod have changed to 000 and 200... it's impossible that I did that myself, even if making a mistake...

I'm 100% sure that the files chmod have changed by themselves, I checked yesterday before I left and then closed my machine, nobody can have come and played a joke on me.... and ssh reports that nobody logged in since I did last night

I hope that proves to you that there's a serious problem with the VPS


What to do next?

Kindly

hosting



cn: 29 May 2008 08:34 PM

Hi,


About http://securehotelbooking.com/

There was unsecured permissions on public_html folder. should be 750:

-bash-3.00# ll

total 5

lrwxrwxrwx 1 hotelboo hotelboo 34 May 29 06:31 access-logs -> /usr/local/apache/domlogs/hotelboo

drwxr-xr-x 2 hotelboo hotelboo 1024 May 29 06:31 etc

drwxr-x--- 5 hotelboo hotelboo 1024 May 29 06:31 mail

drwxr-xr-x 3 hotelboo hotelboo 1024 Oct 11 2006 public_ftp

drwxr-xr-x 17 hotelboo nobody 1024 May 29 09:39 public_html

drwxr-xr-x 7 hotelboo hotelboo 1024 May 29 08:48 tmp

lrwxrwxrwx 1 hotelboo hotelboo 11 May 29 06:31 www -> public_html

-bash-3.00# chmod 750 public_html

-bash-3.00# ll

total 5

lrwxrwxrwx 1 hotelboo hotelboo 34 May 29 06:31 access-logs -> /usr/local/apache/domlogs/hotelboo

drwxr-xr-x 2 hotelboo hotelboo 1024 May 29 06:31 etc

drwxr-x--- 5 hotelboo hotelboo 1024 May 29 06:31 mail

drwxr-xr-x 3 hotelboo hotelboo 1024 Oct 11 2006 public_ftp

drwxr-x--- 17 hotelboo nobody 1024 May 29 09:39 public_html

drwxr-xr-x 7 hotelboo hotelboo 1024 May 29 08:48 tmp

lrwxrwxrwx 1 hotelboo hotelboo 11 May 29 06:31 www -> public_html



I can't answer what changed permissions, I've set 644 for all files and 755 for folders in public_html directory, now site is opening fine.


Both http://www.bookhostelbook.com/ and http://bookhostelbook.com/ opening fine.


I'm recommending you to use NSes of http://opendns.org/ project. It's really fast, stable and always answering properly.



Best regards,

Stas S.

Level 3 Dep.

hosting cheap

Posted On: 29 May 2008 08:54 PM


hi,

Thanks for the advise for http://opendns.org/ mr. Stas, I'm looking into it and try to understand what' it's about.


nevertheless it seems that my scripts and my VPS have been corrupt and tht no security settings/modules we have implemented has been able to secure my system/websites.


I think I should make all my websites from scratch again on a new VPS


What do you think?

how could we do that (I still have an unused shared account) ?

how much would it cost (I'd need an ultra-secured custom VPS setup ready before I re-make the websites)?

is support is ready to bear the making with me or only troubleshoot when the problem is already inside?


Sorry, you must understand that I can't work seriously with the current status of my hosting account, it's just not working... if I want to continue to work with HFW it must be in good conditions


Kindly

hosting




Posted On: 29 May 2008 09:23 PM

Hello,


I could set secured permissions\owner on all accounts data on your VPS for you.


You have installed php 4.4.8 and I should notice you that php4 it not supported by php team any more. php4 - dead language and I'm recommending to update to 5.2.6.


Best regards,

Stas S.

Level 3 Dep.

hosting cheap

Posted On: 29 May 2008 10:04 PM


hi,

yes, of course... whatever you say... let's go ahead.

but for permissions and autorizations, I think we're beyond that now, some people are able to come in and change that somehow.


listen, and i hope my word goes to a manager or a decision maker of some kind.


I've upgraded to vps for more security, more stability because I'm working on a big (for me) project and because I need to run very secure joomla websites.


I think that the problem we have now is that we migrated very unsecure websites on a new VPS with no specific(as far as I know) security and it stayed that way about 2 weeks before I understood what happened (and recources went running over 100% on all counts)

there's no doubt now that not ony my scripts have been compromised but apparently the server as well.

It's all my fault, I didnt' know about these things and I'm learning slow but learning


I'm not going to another host unless you tell me that u've had enough of me, but I have about 20 webistes registered or hosted with you and it's time to set the whole thing right.


but vps's corrupt, i'm pretty sure of that.


What will it take to start all over again?

as I said I'm ready to reconstruct all my webisites but you have to give me a confirmed safe and proof environnement first


if you think that yes, then what?

if you think that no, then what?


Kindly

hosting



compare hosting for website.comSubject: [#RAJ-568904]: last effort for my migrationDate: Thu, 29 May 2008 21:23:54 -0500CC: From: This email address is being protected from spambots. You need JavaScript enabled to view it.,I could set secured permissions\owner on all accounts data on your VPS for you.You have installed php 4.4.8 and I should notice you that php4 it not supported by php team any more. php4 - dead language and I'm recommending to update to 5.2.6. Best regards,Stas S.Level 3 Dep.

Ticket DetailsTicket ID: RAJ-568904Department: Level 3 SupportPriority: LowStatus: On Hold

Tom H.

Posted On: 30 May 2008 12:10 AM

hosting ,


Is this your IP: 202.93.10.37 ?

I've seen logins from that IP and would just like to check that it was you.


We can setup VPS, and install required security modules, but great amount of security responsibility is up to you and scripts. I am not sure what could change permissions on files, there is nothing in logs.


Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ This email address is being protected from spambots. You need JavaScript enabled to view it.

hosting cheap

Posted On: 30 May 2008 12:52 AM


yes, this is our ip


the thing is that the site has run for so long on shared and for a while on unprotected vps and I think that maybe some scripts are already there that allow people to come in and out the way they want

I could be wrong but the overall behaviour is too dodgy to be clean


what would be the procedure to re-install vps with all required security modules and settings?

On my side I'd have to re-do or clean many pages or sites


Kindly

hosting



On: 30 May 2008 02:44 AM

hosting ,


As I see, security on your VPS is configured. You have suPHP, mod_security is installed.

If there is some leak in scripts security, moving accounts on new VPS will not help.

Account hotelboo was accessed only from your IP. I see that some files were modified via cPanel File Manager.

We could build new VPs for you, but I am not sure would it help, this doesn't looks like server side issue to me.

Was anything edited on that account via Web (not cPanel)?



Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ This email address is being protected from spambots. You need JavaScript enabled to view it.

hosting cheap

Posted On: 30 May 2008 03:09 AM


hi,

no, nothing on hotelboo has been edited by web.

yesterday I deleted account and re-created it with dedicated IP, installed a pretty secured extension (jomres), secured permissions and went to bed

this morning the website was down because permissions were all over the place (its' actually showing apache install page on main url from here :( probably not for you... but here i see a green screen while it opens from correct IP)


Nobody knows what's going on


I think in such case it'd be wise to re-install VPS and pack it up with security things then reload the websites 1 by 1 after checking pages or re-installing scripts


If i'm correct and that some people have taken advantage of the lack of security at first vps install then we should re-install


Is there any tool that could inspect scripts for possible harmful lines?Waiting for your guidance

Kindly

hosting




Posted On: 30 May 2008 03:16 AM

hosting ,


Unfortunately, we can't scan scripts for "harmful" lines.

We can scan your VPs with rkhunter to see if there are any rootkits installed maybe.

for moving, we would have to create brand new VPS for you, and move all accounts (if you want to move accounts and data).

If you don't want to move anything from server, we can completely clean this VPs, and install it from scratch.



Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ This email address is being protected from spambots. You need JavaScript enabled to view it.

hosting cheap

Posted On: 30 May 2008 03:36 AM


hi,


I think it's necessary to re-install all...


we could maybe:


move all back to shared account (if it's still standing)

re-create the VPS

install a world of security things on it


and I could start to put back sites on it 1 by 1, or re-create them 1 by 1 when possible and watch carefully site after site if some evil script is copied (you could give me procedures for it) because I'd need to keep databases anyway... (can evil scripts be run from database? if yes i'm f*#!ed)


I don't mind losing time but I must be fully secured before 2 weeks


What do you think?

Kindly

hosting






Posted On: 30 May 2008 03:46 AM

hosting ,


Have you canceled shared account?


Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ This email address is being protected from spambots. You need JavaScript enabled to view it.

hosting cheap

Posted On: 30 May 2008 04:14 AM


I think not

user was reggaegu

"You could view old sites on shared server using:http://philadelphia.hostforweb.net/~hotelcom/andhttp://philadelphia.hostforweb.net/~hotelmon/"


I wanted to donate it for outstanding support...

should still be there

Kindly

hosting



compare hosting for website.comSubject: [#RAJ-568904]: last effort for my migrationDate: Fri, 30 May 2008 03:46:43 -0500CC: From: This email address is being protected from spambots. You need JavaScript enabled to view it. ,Have you canceled shared account?Best regards,Tom H.HostForWeb Inc.Please send us your comments @ This email address is being protected from spambots. You need JavaScript enabled to view it.

Ticket DetailsTicket ID: RAJ-568904Department: Level 3 SupportPriority: LowStatus: On Hold

Tom H.

Posted On: 30 May 2008 04:56 AM

hosting ,


We can move accounts on shared server, and after rebuild, we can move it back to VPS.

Would you need whole accounts to be moved, or only databases to be backed up?


Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ This email address is being protected from spambots. You need JavaScript enabled to view it.

hosting cheap

Posted On: 30 May 2008 05:38 AM


Hi,

Thanks a lot


you probably know more than me but I think the best way would be to

-make a backup of each website (database and public_html) and check integrity (i have problems downloading clean backups from here apparently)

-re-syncronize all that's on VPS to the shared

-keep ns1 and ns2.rootshosting.net on the VPS

-assign some of your dns to the shared so I can just repatriate them to VPS by re-assigning my dns without disturbing you each time

-have the VPS re-setup with all current security modules and settings (and more if there is)

-Do you think you could help me configuring some custom daily cron jobs such as running some anti-evilware or things i don't know :S

-I will download the backups from the location you give me and inspect files but most joomla installs I'll make from scratch. I may keep a couple of customer's websites on shared as well.


and I got a couple of questions please

-Is there a tool to run on a database and identify evil script?

-how long do I have left on my shared please? -please do you have a security geek in your team who could setup a special Joomla Vps? (90% of my active script is joomla based)-is there way to get the hfw support agent manual ... there's got to be some manual that's specific to your system, that gives standard useful ssh commands you use, list of all logs and all tools available to use and how to... looks like I need to learn that system


much work ahead


Kindly

hosting






Hi,

I'll be away several hours so I post to confirm that you can go ahead with as much as you think necessary from the previous ticket plus all you deem useful yourself, please go ahead and I'll check the status when I return

Thanks a lot for your help

Kindly

hosting




Tom H.

Posted On: 30 May 2008 08:15 AM

hosting ,


Would you need accounts to be restored on shared, or should we only move backups there, and you will download it?


Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ This email address is being protected from spambots. You need JavaScript enabled to view it.

hosting cheap

Posted On: 30 May 2008 07:04 PM


hi,

I guess accounts have to be syncronized again from vps to shared and backups can be made from shared I guess... sinve vps is going down the drain...

Kindly

hosting



compare hosting for website.comSubject: [#RAJ-568904]: last effort for my migrationDate: Fri, 30 May 2008 08:15:09 -0500CC: From: This email address is being protected from spambots. You need JavaScript enabled to view it. ,Would you need accounts to be restored on shared, or should we only move backups there, and you will download it?Best regards,Tom H.HostForWeb Inc.Please send us your comments @ This email address is being protected from spambots. You need JavaScript enabled to view it.

Ticket DetailsTicket ID: RAJ-568904Department: Level 3 SupportPriority: LowStatus: On Hold

hosting cheap

Posted On: 30 May 2008 07:06 PM


just tell me when accounts are ok on shared adn give me dns then I'll update dns on registrar side and will wait resolution before give you the go to kick out vps

(then websites will not go offline

Kindly

hosting




Posted On: 30 May 2008 08:08 PM

Hello,

Can you please confirm your shared account details?

Max P.

Account Dep.

http://forums.hostforweb.com

http://hostforweb.com/support/faq.php

hosting cheap

Posted On: 30 May 2008 08:17 PM


hi,

I just know that they websites still open with http://philadelphia.hostforweb.net/~hotelcom/ for exemple

but that's all I know

Kindly

hosting



compare hosting for website.comSubject: [#RAJ-568904]: last effort for my migrationDate: Fri, 30 May 2008 20:08:43 -0500CC: From: This email address is being protected from spambots. You need JavaScript enabled to view it.,Can you please confirm your shared account details?Max P.Account Dep.http://forums.hostforweb.comhttp://hostforweb.com/support/faq.php

Ticket DetailsTicket ID: RAJ-568904Department: Migration Dep.Priority: LowStatus: On Hold

Max P.

Posted On: 30 May 2008 08:49 PM

Hello,

I see that old account is still active. You just need to set your DNS back.

Max P.

Account Dep.

http://forums.hostforweb.com

http://hostforweb.com/support/faq.php

hosting cheap

Posted On: 30 May 2008 09:28 PM


hi,

can I keep dns ns1 and ns2.rootshosting.net and put hfw dns on reseller so I can just send account back on forth from vps to reseller?

what dns should I assign to domains in order to send to reseller?

I see that reseller account has not been sync with what's on VPS so why do you tell me to change now if reseller shows out of date websites?

I dont understand...

is it possible that the same person (Tom H) takes care of this ticket because I think we're going to a disaster again if we mix-up instructions

Kindly

hosting



cay 2008 09:40 PM

Hello,

You just need to change your nameservers IPs at your domain name registrar to send it back to reseller.


I'm going to check if Tom H. avaialble at the moment.


Thank You.

Max P.

Account Dep.

http://forums.hostforweb.com

http://hostforweb.com/support/faq.php

hosting cheap

Posted On: 30 May 2008 09:43 PM


Hi,

As I said earlier in this ticket, I'd like to be able send websites back and forth from reseller to vps so it'd be better if I could just change dns from rootshosting to hfw dns from registrar so I can re-build websites 1 by 1

Kindly

hosting




Michael C.

Posted On: 30 May 2008 09:49 PM

Hello,


If you want to use the hfwdomains.com DNS, you would login to hfwdomains.com and change it to:


"Use Our Name Servers"


You can then adjust the A and MX Records at hfwdomains to point to the IP you need it to.


However, a better method would be to keep the name servers as:


ns1.yourdomain.com

ns2.yourdomain.com


Then, you can just change the name server "IP's" at hfwdomains.com when needed.


The name server IP's for our reseller plans are:


NS1 - 66.225.217.10

NS2 - 69.61.12.101


Thanks.


Kind Regards,

Michael Collins

HostForWeb Support

hosting cheap

Posted On: 30 May 2008 09:52 PM


That would change the redirection of all domains at the same time right?




Michael C.

Posted On: 30 May 2008 09:54 PM

Hello,


Yes, of all domains that use:


ns1.yourdomain.com

ns2.yourdomain.com


Thanks.


Kind Regards,

Michael Collins

HostForWeb Support

hosting cheap

Posted On: 30 May 2008 09:57 PM


hi,

as I said in earlier ticket I need to be able to send back and forth, domain per domain


and please keep me on the same support person because I'm tired repeating 3 times the same thing and waiting and waiting

This is how the first VPS was carelessly setup in the first place


But looks like you dont really care, do you?


hosting




Michael C.

Posted On: 30 May 2008 10:00 PM

Hello,


Okay, would you like for me to leave this ticket until Tom H. comes in?


Thanks.


Kind Regards,

Michael Collins

HostForWeb Support

hosting cheap

Posted On: 30 May 2008 10:02 PM


hi,

yes please

thanks a lot

if you just tell me in how many hours he returns, I'll return then

Kindly

hosting



compare hosting for website.comSubject: [#RAJ-568904]: last effort for my migrationDate: Fri, 30 May 2008 22:00:46 -0500CC: From: This email address is being protected from spambots. You need JavaScript enabled to view it.,Okay, would you like for me to leave this ticket until Tom H. comes in?Thanks.Kind Regards,Michael CollinsHostForWeb Support

Ticket DetailsTicket ID: RAJ-568904Department: General Support & Sales Dep.Priority: LowStatus: On Hold

Michael C.

Posted On: 30 May 2008 10:16 PM

Hello,


I am not sure of his schedule, however if you reply back in 2 hours when the night shift starts, he will be able to reply, or a member of the night shift can let you know when he is on shift next.


Thanks.


Kind Regards,

Michael Collins

HostForWeb Support

hosting cheap

Posted On: 31 May 2008 02:27 AM


hi,

Inquiring if Tom H. is back yet to continue on this ticket

if not please tell me when he'll be back

Thanks

hosting




Posted On: 31 May 2008 02:40 AM

Hi hosting ,


Just to confirm. You would need all sites to be migrated back from VPS to reseller. And, you would need that sites on reseller use our nameservers, so you can change nameservers for each domain separately.


The easiest way for doing it would be to create WHM full account backups for each account, copy it to shared server, and restore backups there, so all will have latest data.


please confirm, and I'll continue with that.


Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ This email address is being protected from spambots. You need JavaScript enabled to view it.

hosting cheap

Posted On: 31 May 2008 02:44 AM


Yes please

When it's done I will change dns for each domain to point to the one you gave me

Then when dns is resolved we can re-install vps and I'll re-create all websites 1 by 1


Thanks

hosting




Tom H.

Posted On: 31 May 2008 02:48 AM

hosting ,


OK. I'm first creating backups on VPS. This could take a while, there are 15 accounts.

I will update you.

Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ This email address is being protected from spambots. You need JavaScript enabled to view it.

Tom H.

Posted On: 31 May 2008 04:44 AM

hosting ,


I ahve created backups for all accounts. I'm moving those backups to shared server and will restore it there.


Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ This email address is being protected from spambots. You need JavaScript enabled to view it.

Tom H.

Posted On: 31 May 2008 05:59 AM

hosting ,


Just to update you. All backups are now moved to shared server, I'm restoring account one by one there.


Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ This email address is being protected from spambots. You need JavaScript enabled to view it.

hosting cheap

Posted On: 31 May 2008 06:12 AM


hi,

thanks

can you tell me what dns I should use on registrar side to activate accounts on shared please

Kindly

hosting




Tom H.

Posted On: 31 May 2008 06:15 AM

hosting ,


After restore, I will setup this nameservers on server side:


ns41.hostforweb.net

ns42.hostforweb.net


So, when you will want to point domain back to VPs, you will only have to change nameservers on registrar side to your private ones.

I will check all domains after backups are restored.


Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ This email address is being protected from spambots. You need JavaScript enabled to view it.

Tom H.

Posted On: 31 May 2008 08:42 AM

hosting ,


Almost all accounts are restored. Only 2 are left for restore. My shift is over, so I am leaving this ticket to next shift. I've left instructions for what has to be done (2 more accounts restored, and to check that all accounts are using our nameservers).

We will contact you after all is set, so you can change nameservers on registrar side, and check that all was moved properly.

Leaving ticket open.


Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ This email address is being protected from spambots. You need JavaScript enabled to view it.

Ilya O.

Posted On: 31 May 2008 10:07 AM

Hi,


Accounts guesthou and hostelbo restored. You need change NS to ns41.hostforweb.net and ns42.hostforweb.net for domains that was migrate to shared server.


-------------------


Ilya O.

Level 3 Support Dep

hosting cheap

Posted On: 31 May 2008 09:12 PM


Hi,

thanks a lot

please contact me again when Tom H comes online

Kindly

hosting



31 May 2008 09:27 PM

Greetings,


Do you experience any problems now?


Alex T.

Level3 Support Dep.

hosting cheap

Posted On: 31 May 2008 09:44 PM


hi,

I don't know because dns will take much time to resolve from here.

I will just wait for Tom to come and setup my VpS slowly and surely.

then I'll re-construct websites with latest joomla

Thanks for your care

Kindly

hosting



compare hosting for website.comSubject: [#RAJ-568904]: last effort for my migrationDate: Sat, 31 May 2008 21:27:20 -0500CC: From: This email address is being protected from spambots. You need JavaScript enabled to view it.gs,Do you experience any problems now?Alex T.Level3 Support Dep.

Ticket DetailsTicket ID: RAJ-568904Department: Level 3 SupportPriority: LowStatus: On Hold

Alex T.

Posted On: 31 May 2008 09:50 PM

Greetings,


So as I understand you would like just to leave this ticket open until Tom come, right?


Alex T.

Level3 Support Dep.

hosting cheap

Posted On: 31 May 2008 09:52 PM


Yes please

I prefer he handles the re-construction of the VPS rather than several persons involve and i never know what's really done

So I can wait for Tom unless he's to return in more than 48 hours

kindly

hosting




Posted On: 31 May 2008 10:08 PM

Greetings,


OK. I'm leaving this ticket open.


Alex T.

Level3 Support Dep.

Boris S.

Posted On: 01 Jun 2008 01:26 AM

hosting ,


Tom H. won't be available today nor tomorrow. Would you like me to attend to you?


If not, just reply as before, I'll keep the ticket open for Tom.



Best regards,


Boris S.

HostForWeb Inc.

hosting cheap

Posted On: 01 Jun 2008 01:49 AM


Hi,

if it's not a problem I'll stick to who's been at the critical moments of that ticket, which is Tom

I can wait, thanks

and looks like dns will take a while to resolve from here anyway ^_^

Kindly

hosting




c

Posted On: 03 Jun 2008 01:14 AM

Hi hosting ,


I had to edit DNS zones for few more domains on shared server, they still had your nameservers assigned on server side.

Some of your domains still have your private nameservers on registrar side too:


cransmontanahotel.ch

hotel-happenings.com

hotel-montpaisible.ch

hotelreferences.com - ns1/ns2.rootshosting.net.


And, there are 2 domains that still have some old nameservers on registrar side:

delaforet.ch

hotel-delaforet.ch - ns1/ns2.swisscenter.com.


All other domains should point to shared server shortly.

Please, check that everything is moved properly. After you confirm, we can rebuild VPS from scratch, and install everything that you would need on it.


Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ This email address is being protected from spambots. You need JavaScript enabled to view it.

hosting cheap

Posted On: 03 Jun 2008 02:09 AM


hi,

for nameservers it's all good, some sites can go offline for now

delaforet.ch and hotel-delaforet.ch are hosted somewhere else now, no problem

of all the websites you listed only hotel-montpaisible.ch is important and I adjusted the dns already.


for VPS:

I noticed last time that problems increased when we put mod_suphp ... maybe because some clandestine scripts needed it to activate themselves...

which is not a problem because i'm only going to host new sites on VPS


I see that several hosting companies propose "special hosting setup for joomla"... I wish I knew what they know...

I'm looking on forums and things to know what's the most secure way to run joomla but I got to tell you that It's difficult for me to recognise critical information from useless one...

I'm still looking into it but you probably know what to do already...

What would you do?

Kindly

hosting





compare hosting for website.comSubject: [#RAJ-568904]: last effort for my migrationDate: Tue, 3

Posted On: 03 Jun 2008 02:40 AM


Hi again,


It's difficult to separate exactly what setting can come from server and which i can impliment myself...


also there are probably other modules that can be installed on server in order to increase security...


the most complete doc I had to read so far is:


http://help.joomla.org/component/option,com_easyfaq/task,cat/catid,226/Itemid,99999999/


I also read somewhere that:


* Safe Mode Must be off

* Register_globals Must be off



I'm not sure what's the best setup really...


also it looks like the settings of modsecurity can be tricky...


I'll need input from you really...


Kindly



hosting






hosting cheap

Posted On: 03 Jun 2008 03:22 AM


hi again

sorry for the lack of organisation of my communication

I noted the following lines as well:


Depending on your host, you may be able to increase security by switching from PHP4 to PHP5. [FAQ]

Follow the "Least Privilege" principle for running PHP using tools such as PHPsuExec, php_suexec or suPHP. (Note: These are advanced methods that usually require agreement and coordination with your hosting provider. Such options are enabled or disabled on a server-wide bases, and are not individually adjustable on shared servers.)

Configure Apache mod_security and mod_rewrite filters to block PHP attacks. (Note: These are advanced methods that usually require agreement and coordination with your hosting provider. Such options are enabled or disabled on a server-wide bases, and are not individually adjustable on shared servers.)Google Search Example: http://www.google.com/search?q=apache%20mod_securityGoogle Search Example: http://www.google.com/search?q=apache%20mod_rewrite

Be sure MySQL accounts are set with limited access. The initial install of MySQL is insecure; careful configuration is required. (Note: These are advanced methods that usually require agreement and coordination with your hosting provider. Such options are enabled or disabled on a server-wide bases, and are not individually adjustable on shared servers.)MySQL Documentation

Currently, both PHP4 and PHP5 are maintained. Before PHP4 becomes obsolite, upgrade your custom scripts to PHP5. By the way, you don't worry about core Joomla code It's already PHP 5 compatible. PHP News

Avoid the use of PHP safe_mode. [FAQ]

Turn Joomla! Register Globals Emulation OFF. [FAQ] Related Forum Discussion

Ensure that all configurable paths to writable directories (document repositories, image galleries, caches) are outside of public_html. Check third party extensions, such as DOCMan and Gallery2, for editable path settings to such directories. There is currently no easy way to move the Joomla! /image and /media directories. Best plan is to make sure open_basedir is properly set for all the user accounts on your server. Check with your host if unsure.

Once your site is configured and stable, write-protect directories and files by changing directory permissions to 755, and file permissions to 644. There is a feature in Site --> Global Configuration --> Server to set all folder and file permissions at once. Test third party extensions afterwards, and carefully review the code of any extension that has trouble with such settings. Note: Depending on your server's permissions setup, you may need to temporarily reset to more open permissions while installing extensions with the Joomla installer. Post: Shell script for setting file and directory permissions

Remove all design templates not needed by your site. Never put security logic into template files. (Note: Joomla 'templates' are actually 'themes' or 'skins'.)Post: Suggest Ability to turn off/on template change

If you use a VPS or dedicated server, run TripWire or SAMHAIN (GNU/GPL) . They perform exhaustive file checking and reporting functionality, and can be installed in a stealthy manner to help protect themselves in the event of a serious infiltration.


Kindly

hosting

Ticket DetailsTicket ID: RAJ-568904Department: Level 3 SupportPriority: LowStatus: On Hold

Tom H.

Posted On: 03 Jun 2008 03:30 AM

hosting ,


safe_mode is off by default on newly installed VPSes (if it's not, we can disable it). Register_globals should also be off. Some scripts require register_globals to be set On, but that can be done using .htaccess (or custom php.ini in account's home direcotry).

modsecurity can be even little to0 hardened, and it can block a lot of regular requests. We have our own custom mod_security configuration, with some things disabled in it. It's still blocking most of known exploit attemtpts.


We can setup everything on your server (disabled register_globals and remote includes, install suPHP and mod_security). And, it would be great not to migrate accounts from shared back to dedicated. It would probably be better to install all scripts from scratch, and to copy only data and databases. When Joomla is installed under suPHP, all permissions should automatically properly. Joomla config chould be changed later, to create all new files and dirs with proper permissions (755 for directories and 644 for files).

And, you should always check that you are using latest version of Joomla, with all security patches.

Some more security modules can be enabled on VPs (cPhulk to block brute force attempts, we can change SSH port...).


However, most part of security is on scripts themselves.


Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ This email address is being protected from spambots. You need JavaScript enabled to view it.

hosting cheap

Posted On: 03 Jun 2008 03:38 AM


hi,

thanks if you can do all that and other things that you think about of course

I won't migrate back for sure, I learnt my lessons

for my scripts, i'm reading about that right now and will be careful for sure


now, I noticed that on my old accounts somebody had been able to insert some phpinfo files (and I think I know who)

if that person has info about the old vps, is that going to be any good to him with the new one?


and for the vps setup, please do the maximum you think is possible and could be necessary.

if you make me the detailed list of implementations I'll keep it on the side and refer to it when a problem comes up


Kindly

hosting


Posted On: 03 Jun 2008 05:04 AM

hosting ,


I remember that I've added test.php php_info file on one of your account. I am sorry if that file left there.

If you think that someone else have access to your VPS, you can setup new root password as soon as your VPS is rebuilt.

Just to confirm, you would like VPS to be build from scratch, right?

If so, I will move ticket to billing department for rebuild. Or, maybe even better, we could create new ticket fpor that. This ticket have large number of replies already, it could cause confuse.

We can start new ticket for VPS rebuild, and install everything on it after it's build.


Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ This email address is being protected from spambots. You need JavaScript enabled to view it.

hosting cheap

Posted On: 03 Jun 2008 06:06 AM


HI,

-yes, I confirm, please re-install VPS from scratch

-also, for the phpinfo file, I found 2 already, so it's not only you (I remember a dodgy "friend" developper put one and didnt take it out) and there could be more

-we can open another ticket for building the vps but I'd like if possible that somebody flexible handles the configuration from beginning to end

- I'm reading about joomla security and there seems to be a great deal of configuration on server side... looks like I'll need somebody from HFW who's got interest to look into it and will be willing to spend time studying the case with me (if you see what other hosting companies do for joomla customers I think it's in the interest of HFW to take time implementing it)

- as far as I can see thre are a great deal of configurations and settings with PHP.ini / modsecurity / open_basedir / phpsuexec,php_suexec,suphp / mod_rewrite / mod_security(*) / mysql accounts access / php safe_mode (to avoid) / tripwire, samhain / ... and more, I'm still reading ...

these are things I'm nt yet able to control myself :(

other .htaccess safety settings I think i can do myself when installing joomla...


so yes, you have free hand to start re-building vps from scratch now

and once again, I hope you can really involve in the setup of the security


Thanks a lot

Kindly

hosting


Ticket DetailsTicket ID: RAJ-568904Department: Level 3 SupportPriority: LowStatus: On Hold

Tom H.

Posted On: 03 Jun 2008 06:35 AM

hosting ,


The major thing here is that Joomla is not too secure CMS by itself. Using suPHP, setting Joomla upload directories to 755 and securing it with .htaccess (we can block any harmful scripts for being uploaded and executed from there) should do the job. And, of course, keeping Joomla on latest versions all the time.

We will also install mod_security too.

If you would need anything other to be configured, please just send us what you need, and we will do that.


So, if you need VPS rebuild, I think that best thing would be that I open new ticket for that, add note what should be done on server after it's installed, and after all that is done, you can start moving accounts there one by one.


Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ This email address is being protected from spambots. You need JavaScript enabled to view it.

hosting cheap

Posted On: 03 Jun 2008 08:16 AM


Dear Mr Tom,


yes please open ticket and put all instructions for me (you'll be more clear for sure)

then is it ok if I contact you (Tom) again to help me with some apache settings that I read about

Looks like we're gonna become a joomla specialists ^_^


Thanks a lot

Kindly

hosting



(I hope that when you say that joomla is not too secure by itself you mean that joomla is more subject to hacks because it's much more used than any other cms and mostly used by dummies lke me because it's so easy to install and operate (I dont need an answer on that ^_^)


Tom H.

Posted On: 03 Jun 2008 08:27 AM

hosting ,


I have created new ticket, QIK-756629, and moved it in billing department (they are doing server rebuilds).

After VPS is done, we will take it and install everything needed on it. You will be replied on that other ticket shortly.



Best regards,

Tom H.

HostForWeb Inc.

Please send us your comments @ This email address is being protected from spambots. You need JavaScript enabled to view it.

hosting cheap

Posted On: 04 Jun 2008 02:50 AM


hi,

big problem

the problem I reported with websites not opening but giving download options or apache install page is still here

We've changed server to shared and I checked all possible ISP proxy locally

but problem is reported from switzerland in the same way...


This problem now extended to critical webistes of my customer and must be solved immediately :(


The only thing I can tell you about the problem is that it only occurs on websites that I we work on through ftp or cpanel's file manager...


help please, this issue is now a big problem

Kindly

hosting



Ticket DetailsTicket ID: RAJ-568904Department: Level 3 SupportPriority: LowStatus: On Hold

Boris S.

Posted On: 04 Jun 2008 03:08 AM

hosting ,


which sites have you noticed those errors on?


hosting cheap

Posted On: 04 Jun 2008 03:15 AM


hi,

Problem appeared when on VPS but now still spreads while on shared


We noticed problems starting about a week ago on:

www.bookhostelbook.com (used to ask for download file and now shows apache page)

www.hotel-montpaisible.ch (used to be ok but gives download option since ... today... last night i uploaded things through ftp)

www.hotel-crans-montana.com (asks for file download... since one day after i worded on it ... through ftp)

www.securehotelbooking.com (was giving apache page but now displays normally)


basically websites status change and it APPEARS that it's after I work on them from ftp or cpanel


it's not from server

I'm off the proxy here in cambodia

they also confirm the same problems from switzerland

you probably will tell me that you see them normally

----> problem comes from DNS???


Kindly

hosting

hosting cheap

Posted On: 04 Jun 2008 03:32 AM


hi,

strangely... it's working now

I removed the handler in .htaccess... and now it opens...

so strange... why not give problem before... it's been that way for quite a while

I check other websites and report

Kinldy

hosting


Posted On: 04 Jun 2008 03:42 AM

Hi,


bookhostelbook.com repaired.

http://www.hotel-montpaisible.ch/ opening fine.

http://www.hotel-crans-montana.com/ - commented line

#AddType application/x-httpd-php .htm

in .htaccess. repaired.

http://www.securehotelbooking.com/ opening fine.


Best regards,

Stas S.

Level 3 Dep.

hosting cheap

Posted On: 04 Jun 2008 03:45 AM


hi,

yes, I saw that the problem was from that line

sorry I contacted you while it was a problem I could solve myself (and diid)

I've really been confused by the fact that it's coming on and off and on...

thanks for your help


I'm preparing a file for VPS settings that I will send later, all tickets can go on hold until I'm ready with instructions

Kindly

hosting



c

Posted On: 15 Jun 2008 02:15 AM

hi,

I'm having a small problem with subdomains on website www.bookhostelbook.com (on the shared account)

there used to be loads of subdomains there but they dont' show anymore from cpanel

I tried to re-create them but I get the error message that they exist already... i guess that it's because this website used to be an addon of rootsreggaeclub.com...

but they don't show on rootsreggaeclub either...

so what should I do...

(i tried to recreate hongkong.bookhostelbook.com redirect to public_html/country_info/asia/east_asia/china/hong_kong.php)

Kindly

hosting

Stas S.

Posted On: 15 Jun 2008 02:48 AM

Hi hosting ,


Looking into this, please hold on.


Best regards,

Stas S.

Level 3 Dep.

Stas S.

Posted On: 15 Jun 2008 03:12 AM

Hi,


On shared server:

bookhostelbook.com owned by hostelbo (in cpanel)

but all subdomains *.bookhostelbook.com owned by reggae account (in web server configuration).


Witch username you are using to access cpanel?

Best regards,

Stas S.

Level 3 Dep.

hosting cheap

Posted On: 15 Jun 2008 04:02 AM


hi

yes, that's got to be the problem...

everything under bookhostelbook should be under hostelbo

reggae account is now only for rootsreggaeclub.com (which was hosting bookhostelbook (as addon) in the past but not anymore)Thanks

hosting





I'm still looking into this. Will back to you once get more info.

Best regards,

Stas S.

Level 3 Dep.

Stas S.

Posted On: 15 Jun 2008 06:15 AM

Hi,


I've resolved this issue. Now bookhostelbook.com working from account hostelbo

All wrong subdomain entries removed from apache configuration, now are able to recreate them in your cpanel.

Just for test I've created china-chongqingcity.bookhostelbook.com - it was done without any problems.


Full list of your subdomains:


china-hongkong.bookhostelbook.com

china-sanya.bookhostelbook.com

china-xian.bookhostelbook.com

china-changsha.bookhostelbook.com

vietnam.bookhostelbook.com

china-guangzhou.bookhostelbook.com

china-suzhou.bookhostelbook.com

china-beijing.bookhostelbook.com

thailand.bookhostelbook.com

philippines.bookhostelbook.com

malaysia.bookhostelbook.com

indonesia.bookhostelbook.com

cambodia.bookhostelbook.com

webring.bookhostelbook.com

china-chengdu.bookhostelbook.com

china-guilin.bookhostelbook.com

china-macau.bookhostelbook.com

china-nanjing.bookhostelbook.com

japan.bookhostelbook.com

china-shanghai.bookhostelbook.com

myanmar.bookhostelbook.com

hongkong.bookhostelbook.com

singapore.bookhostelbook.com

china-tibet-lhasa.bookhostelbook.com

lao.bookhostelbook.com

china-hangzhou.bookhostelbook.com

china-kunming.bookhostelbook.com

traveldirectory.bookhostelbook.com

china.bookhostelbook.com

Best regards,

Stas S.

Level 3 Dep.

hosting cheap

Posted On: 16 Jun 2008 12:45 AM

hi,

very strange issue indeed:

reggaeguesthouse.com USED TO be addon of rootsreggaelub.com

some time ago I re-created an independent account for reggaeguesthouse.com

today I removed the folder reggaeguesthouse from rootsreggaeclub.com

when I did that the site reggaeguesthouse.com went down and in whm of my shared account it says that :

reggaeguesthouse.com MISSING guesthou

please note that username is guesthou and NOT reggae(which is username of rootsreggaeclub)


... so... 2 things:

1/ how can I solve that issue?

2/ could you reload latest backup of guesthou account (without reloading rootsreggaeclub.com)


Kindly

hosting

Boris S.

Posted On: 16 Jun 2008 01:33 AM

hosting ,


we should start thinking about making the final migration of accounts to your VPS, this is just causing confusion and further issues.


Where would you like the guesthou backup to be restored? On a shared server or VPS?



Best regards,


Boris S.

HostForWeb Inc.

hosting cheap

Posted On: 16 Jun 2008 01:38 AM


hi,

for the time being I'm thinking of keeping both shared and VPS because I need maximum security on account securehotelbooking... so I may keep that account alone on VPS... this is my plan for now... sorry...

I understand confusion but I don't understand why there is still some mix-up with both accounts that used to be addons of rootsreggaeclub and were split quite some time ago...

whether on vps or shared it's not normal that deleting a folder from reggae account would erase the guesthou account...

and it's on shared that i need the guesthou account backed up... VPS is only for hotelbo for the time being

Kindly

hosting



compare hosting for website.comSubject

Posted On: 16 Jun 2008 03:07 AM

Hi hosting ,


Still looking into this, please hold on.


Best regards,

Stas S.

Level 3 Dep.

Stas S.

Posted On: 16 Jun 2008 04:04 AM

Hi,


http://reggaeguesthouse.com/ fixed now.

Best regards,

Stas S.

Level 3 Dep.

hosting cheap

Posted On: 17 Jun 2008 04:46 AM

hi,

website reggaeguesthouse just went down again...

It's showing me apache newly setup page...

I'm not sure what you will see on your machine but here it's all down...

Kindly

hosting

Stas S.

Posted On: 17 Jun 2008 05:17 AM

Hi,


I can't say how does this happened, I've changed ip of domain to right one, fixed now.


Best regards,

Stas S.

Level 3 Dep.

hosting cheap

Posted On: 17 Jun 2008 05:27 AM


hi

very strange indeed...

it may or not be my fault...

I was cleaning the directory and deleted some .ftpquota and .htaccess094234938something files....

it's got to be related.... but ...

anyway

thanks a lot

Kindly

hosting



Posted On: 27 Jun 2008 07:47 AM

hi,

this post concerns the above issue with reggaeguesthouse that used to be an addon on rootsreggaeclub.com

please see the attached jpg:

it shows that there are still some mix-up between these 2 urls.

please note that I logged in using the username guesthou... but account still shows rootsreggaeclub.com

That's not a major problem, but I'm having difficulties with some scripts on this domain so I have to straighten it

Kindly

hosting



Attachments domain.JPG (201.54 KB)

Egor M.

Posted On: 27 Jun 2008 12:09 PM

What login and password you were using? cPanel doesn't care about URL you're using, it only honor username and password.


This website uses Cookies