Friday 12th of March 2010

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Website Going Down After mod_security Install
Support Tutorials - SERVER AND DNS
all websites under server.rootshosting.net appear to be down

I'm not sure what you can see from where you are, but from here all url display "fail to connect message"

it was all good yesterday and I didn't make any modification since last time i saw it all good

Kindly

Matthieu

Robert S.

Posted On: 15 Aug 2008 12:10 AM

Hi,


apache on your server was down due to inproper mod_security version installed. I've removed fauly mod_security and restarted apache. Should be ok now.


Please let us know if you need any further assistance.


Robert S.

HostForWeb Support

security on server is free with hostforweb

Posted On: 15 Aug 2008 12:12 AM


hi,

thanks a lot

is proper version of mod_security already installed?

KindlyMatthieu





To: Best support hosting: S.HostForWeb Support

Ticket DetailsTicket ID: FDW-843365Department: General Support & Sales Dep.Priority: EmergencyStatus: On Hold

Robert S.

Posted On: 15 Aug 2008 12:29 AM

Hi,


actually no, to build proper version of mod_security for apache 2.2.9 which is on your server it has to be compiled with apache itself, and for this I would need to do a quick rebuild of apache on your server.


Please advise.


Robert S.

HostForWeb Support

security on server is free with hostforweb

Posted On: 15 Aug 2008 12:46 AM

hi,

actually I need mod_security on this server because of joomla installs

Matthieu

Robert S.

Posted On: 15 Aug 2008 12:49 AM

Hi,


ok, I can rebuild apache on your server with mod_security, can you just please provide your server root password so I can proceed.


Robert S.

HostForWeb Support

security on server is free with hostforweb

Posted On: 15 Aug 2008 12:52 AM



To: Best support hosting: Subject: [#FDW-843365]: all websites appear to be downDate: Fri, 15

Ticket DetailsTicket ID: FDW-843365Department: General Support & Sales Dep.Priority: EmergencyStatus: On Hold

Robert S.

Posted On: 15 Aug 2008 12:58 AM

Hi,


rebuilding apache now, and will let you know once completed.


Robert S.

HostForWeb Support

Robert S.

Posted On: 15 Aug 2008 01:32 AM

Hi,


apache has been rebuilt with mod_security included.


Please check and let us know if you need any further assistance.


Robert S.

HostForWeb Support

security on server is free with hostforweb

Posted On: 15 Aug 2008 01:54 AM


thanks a lot

are there some settings that may have disappeared and that I ought to look into?

Kindly

Matthieu




Robert S.

Posted On: 15 Aug 2008 02:20 AM

Hi,


no, I basically used the same build configuration as you already had, just included mod_security as well.


Please let us know if you need any further assistance.


Robert S.

HostForWeb Support

 
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